Parts Coordinator

5 days ago


Louisville, Kentucky, United States Lantech Full time
Job Summary

We are seeking a detail-oriented and self-motivated Parts Coordinator to join our team at Lantech. As a key member of our Parts Call Center, you will be responsible for providing exceptional customer service, processing customer parts orders, and conducting research to identify customer-required parts.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, provide quotes, and process orders in a timely and efficient manner.
  • Parts Research: Conduct computer-based research to identify customer-required parts and develop customer parts quotes.
  • Order Processing: Process customer spare parts orders and ensure accurate and timely fulfillment.
  • Emergency Support: Provide after-hours/weekend emergency parts ordering support coverage as needed.
Requirements
  • Strong Communication Skills: Possess strong verbal and written communication skills with a high aptitude for customer service.
  • Technical Knowledge: Ability to convey technical information via telephone or email to customers.
  • Problem-Solving Skills: Process-oriented problem solver with the ability to multi-task and be detail-oriented.
  • Teamwork: Ability to work both independently and as part of a team.
  • Computer Skills: Computer proficiency in Microsoft Office products with strong skills in MS Excel and Word.
Preferred Qualifications
  • Customer Service Experience: Strongly prefer a minimum of 2 years of customer service experience.
  • Call Center Experience: Prior experience in a customer call center preferred.
  • Technical Interpretation: Prefer prior experience interpreting technical information (similar to Lantech BOMs).
Why Join Lantech?
  • Job Stability: Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market.
  • Competitive Benefits: 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, PTO, 8 paid holidays per year.
  • Competitive Pay
  • Casual Dress
  • GREAT CULTURE


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