Parts Coordinator
5 days ago
We are seeking a detail-oriented and self-motivated Parts Coordinator to join our team at Lantech. As a key member of our Parts Call Center, you will be responsible for providing exceptional customer service, processing customer parts orders, and conducting research to identify customer-required parts.
Key Responsibilities- Customer Service: Respond to customer inquiries, provide quotes, and process orders in a timely and efficient manner.
- Parts Research: Conduct computer-based research to identify customer-required parts and develop customer parts quotes.
- Order Processing: Process customer spare parts orders and ensure accurate and timely fulfillment.
- Emergency Support: Provide after-hours/weekend emergency parts ordering support coverage as needed.
- Strong Communication Skills: Possess strong verbal and written communication skills with a high aptitude for customer service.
- Technical Knowledge: Ability to convey technical information via telephone or email to customers.
- Problem-Solving Skills: Process-oriented problem solver with the ability to multi-task and be detail-oriented.
- Teamwork: Ability to work both independently and as part of a team.
- Computer Skills: Computer proficiency in Microsoft Office products with strong skills in MS Excel and Word.
- Customer Service Experience: Strongly prefer a minimum of 2 years of customer service experience.
- Call Center Experience: Prior experience in a customer call center preferred.
- Technical Interpretation: Prefer prior experience interpreting technical information (similar to Lantech BOMs).
- Job Stability: Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market.
- Competitive Benefits: 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, PTO, 8 paid holidays per year.
- Competitive Pay
- Casual Dress
- GREAT CULTURE
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