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Service Operations Coordinator

2 months ago

Louisville, Kentucky, United States Lantech Full time
Position: Service Coordinator

Schedule:
Monday-Friday 8am-5pm in the office

About Us:
Lantech is a recognized leader in stretch wrapping technology, having pioneered the first rotary stretch wrapping machine. We continue to innovate with advanced features and performance enhancements, and we are also at the forefront of robust case and tray handling equipment. Our products are utilized globally, supported by technical assistance in various languages.

Key Responsibilities:

As a new role within the service department, you will oversee follow-up initiatives on service visits, including both single and recurring field visits.

Your responsibilities will involve collaborating with technicians and other departments to identify and coordinate necessary parts and actions to resolve customer issues in the field.

Given that this is a newly established position, please be aware that your tasks may evolve as the role becomes more defined.


Specific Duties Include:
  • Reviewing escalated service tickets, reports, and checklists to identify machine issues and formulate a resolution plan.
  • Coordinating with technicians, service teams, engineering, procurement, and manufacturing to implement the resolution plan effectively.
  • Creating service tickets for necessary work, collaborating with service operations and parts to generate quotes, and communicating requirements to customers.
  • Ensuring that all required materials are available on-site prior to technician arrival.
  • Following up to confirm that all issues have been satisfactorily resolved.

Travel Requirements:
Less than 25% travel may be necessary.

Qualifications:
We seek candidates who are:
  • Results-oriented, process-driven, and adept at problem-solving with strong analytical skills.
  • Excellent communicators, both verbally and in writing.
  • Technically inclined with the ability to interpret mechanical and electrical schematics.
  • Detail-oriented self-starters with strong organizational and time management capabilities.
  • Able to manage multiple projects in a dynamic environment.
  • Customer service-focused.
  • Proficient in Microsoft Office, particularly Excel and Word.

Education & Experience:

A Bachelor’s degree in science, engineering, or business, or 5+ years of relevant experience that includes leadership, customer service, project management, and technical knowledge of Lantech equipment.


Preferred Skills:
  • Knowledge of electrical and mechanical aspects of Lantech products.
  • At least 3 years of experience in direct customer engagement.

Why Join Lantech?
Job Stability:
As a vital player in the manufacturing sector, Lantech is experiencing significant growth. We believe job stability encompasses not only job security but also job satisfaction and competitive compensation.
Comprehensive Benefits:
We offer a competitive benefits package, including 401k with company match, quarterly bonuses, medical, dental, vision, paid life insurance, short-term and long-term disability, paid vacation, PTO, and 8 paid holidays annually.
Competitive Compensation:
We provide attractive pay and a casual dress environment.
Positive Work Culture:
Join a team that values collaboration and innovation.