Vice President of Healthcare Operations

2 weeks ago

Berkeley, California, United States LifeLong Medical Care Full time

Vice President of Healthcare Operations

Overview

The Vice President of Healthcare Operations plays a pivotal role in supporting the operational leadership by addressing daily challenges and spearheading cross-functional initiatives. This position serves as a representative of the operations department to both internal and external stakeholders, fostering positive relationships with clinical and management teams. The role is essential in promoting employee engagement throughout the organization.

This is a full-time, exempt position that offers a comprehensive benefits package.

LifeLong Medical Care is a prominent, multi-site Federally Qualified Health Center (FQHC) dedicated to delivering innovative healthcare and social services to a diverse patient population. Our patient-centered health home provides a dynamic environment for professional growth and practice. We operate over 15 primary care health centers and offer integrated services, including psychosocial support, referrals, chronic disease management, dental care, health education, home visits, and more. LifeLong Medical Care is an equal opportunity employer, encouraging applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ community. We uphold a non-discrimination policy based on race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $138k - $158k/year. We provide excellent benefits, including medical, dental, vision (with dependent and domestic partner coverage), generous leave benefits, and a 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In alignment with our commitment to maintaining a safe workplace, we have implemented a Mandatory COVID-19 Vaccine Policy to protect the health of our employees, their families, our patients, and the community. This policy adheres to all applicable laws and is based on guidance from health authorities. Unless a reasonable medical or religious accommodation is approved, all employees are required to receive COVID-19 vaccinations.



Responsibilities

  • Facilitates collaboration among regional clinics and supports departmental initiatives such as compliance, quality improvement, billing, eligibility, call center operations, pharmacy, planning, purchasing, and human resources.
  • Engages with clinic sites to maintain relationships with health center leadership, monitor initiative progress, gather staff feedback, and implement best practices.
  • Acts as a liaison for the Vice President of Healthcare Operations to various internal and external stakeholders, including Clinical Development, Compliance, Practice Transformation, Finance, Billing, and contracted services.
  • Assists in identifying problems, analyzing data, making recommendations, and developing actionable plans.
  • Ensures staff are proficient in utilizing Electronic Health Records.
  • Co-leads improvement and standardization initiatives, reporting outcomes to various audiences, including staff and senior management.
  • Supports recruitment, development, retention, and oversight of management personnel.
  • Assists managers with business case development and variance reporting.
  • Collaborates with Center Directors on employment matters, including disciplinary actions and compliance with HR policies.
  • Implements and monitors continuous Quality Improvement processes and ensures regulatory readiness within clinical departments.
  • Supervises centralized operations staff, including the Director of Patient Services, Central Referrals Manager, Health Information Manager, and other assigned staff.
  • Provides administrative support to the VP of Health Center Operations, including preparing internal communications, meeting agendas, reports, and project updates.
  • Interprets and integrates federal, state, and local laws and regulations.
  • Assists in developing and implementing policies and procedures.
  • Monitors operations, programs, policies, and facilities in collaboration with regional Health Center Directors to ensure compliance with regulations such as HIPAA and OSHA.
  • Manages budgets in collaboration with regional Health Center Directors and Program Managers, including annual development and monthly reviews.
  • Oversees the professional development of managers and staff to promote growth.


Qualifications

  • Demonstrated commitment to providing primary care services to underserved populations, with sensitivity to diverse backgrounds.
  • Possesses an optimistic outlook, integrity, patience, and a willingness to learn from experiences.
  • Exhibits a high tolerance for ambiguity and adaptability to change.
  • Leadership style that encourages respect, collaboration, and innovative solutions.
  • Ability to independently manage multiple complex agendas.
  • Commitment to mentoring and coaching staff to foster internal leadership.
  • Strong operational and business acumen with leadership capabilities.
  • Proficient in analyzing and explaining financial and program data.
  • Experience in leading successful change management initiatives with diverse teams.
  • Exceptional organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
  • Ability to work effectively under pressure while maintaining a positive demeanor and flexibility.
  • Skilled in presenting information clearly to various audiences, including employees, community partners, and vendors.
  • Adept at building support with local individuals and organizations.
  • Ability to seek guidance on essential matters while working independently with professional judgment.
  • Experience in a team-oriented environment with diverse professionals.
  • Conducts oneself in a manner that reflects positively on LifeLong Medical Care as a professional organization.
  • Understands how individual work intersects with other departments and partner organizations.
  • Utilizes the knowledge and expertise of other staff effectively.
  • Demonstrates creativity and a proactive attitude towards continuous improvement.

Job Requirements

  • 5+ years of management experience in an outpatient or related healthcare environment.
  • Excellent leadership and communication skills, both written and verbal, with the ability to facilitate understanding across diverse audiences.
  • Flexibility and strong project leadership skills, capable of driving large, cross-functional programs to achieve strategic and tactical objectives.
  • Proficient in Microsoft Office Suite.
  • Access to reliable transportation with current insurance for travel among clinic sites.
  • Experience supervising a diverse workforce.

Job Preferences

  • Experience in Community Health or FQHC in a similar capacity.

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