Customer Relations Specialist

1 week ago


Mastic Beach, New York, United States MyCareersFuture Full time
Job Summary

We are seeking a highly skilled and experienced Customer Relations Specialist to join our team at MyCareersFuture. As a key member of our project team, you will play a vital role in ensuring the smooth operation of our HDB BTO projects.

Key Responsibilities:
  • Liaise with Stakeholders: Develop and maintain strong relationships with various stakeholders, including sub-contractors, HDB, Town Council, consultants, and residents to ensure effective communication and collaboration.
  • Customer Service: Provide excellent customer service and regular feedback to residents, ensuring their needs are met and exceeded.
  • Roster Management: Manage rosters and assign Site Supervisors to attend joint inspections, ensuring timely and efficient project progress.
  • Reporting: Prepare and submit comprehensive weekly and monthly reports to stakeholders, highlighting project progress and any areas for improvement.
  • Administrative Support: Provide administrative support to the project team, ensuring seamless day-to-day operations.
Requirements:
  • Qualifications: Diploma or A Level with 2 subjects passed (minimum), WSQ Certificate in Service Excellence.
  • Skills: Excellent communication and interpersonal skills, with a customer-oriented approach, effective bilingual skills.
  • Experience: At least 1 year of experience in a HDB BTO project, with experience in customer relations and construction knowledge advantageous.


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