Customer Support Specialist

5 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at MyCareersFuture. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring the successful deployment of our Video Analytics solutions.

Key Responsibilities

  • Customer Management
    • Act as the primary liaison for customers, providing technical guidance and support throughout the deployment process.
    • Conduct regular check-ins with customers to ensure their needs are being met and provide customized solutions to address any issues.
    • Collaborate closely with customers to comprehend their technical requirements and provide tailored support.
  • Technical Support
    • Deliver and install hardware to integrate our Video Analytics solutions into customers' workflows and systems.
    • Troubleshoot and resolve technical issues to ensure customer satisfaction.
  • Platform Administration
    • Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
  • Cross-functional Collaboration
    • Coordinate internal resources to address customer requirements effectively.
    • Work collaboratively with internal teams to enhance the overall customer experience.
  • Documentation and Knowledge Sharing
    • Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
    • Provide guidance to interns on efficient and effective practices in daily tasks.
  • Staying Current
    • Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

  • Demonstrated experience in a customer success or account management role.
  • Proven background in technical support roles.
  • Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
  • Proficient in project management and organizational skills.
  • Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.


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