Chief of Patient Nutrition Services

2 weeks ago

Charlottesville, Virginia, United States Compass Group Careers Full time
Job Overview

Position Title: Director of Patient Services

Salary: Competitive

Compensation Structure: Additional benefits available

Pay Grade: 15

Company Overview: Morrison Healthcare, a prominent national provider of food and nutrition services, is dedicated to serving over 600 hospitals and healthcare systems. Our facilities prioritize socially responsible practices and exceptional guest experiences. Our Mindful Choices wellness and sustainability platform is at the forefront of healthful eating and behavioral change in food consumption. Through our partnership with the Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative, we positively impact millions of patients and hospital meals annually. Recognized as one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for five consecutive years, we are also proud to be listed among Training Magazine's Top 125 organizations for six years running. As a division of Compass Group, we employ over 1,200 registered dietitians, 300 executive chefs, and 17,000 dedicated food service professionals.

Position Summary

The Director of Patient Services is responsible for overseeing the Patient Food Services operations across the system. This role encompasses management, education, training, and performance enhancement of patient food service personnel. In collaboration with the Systems Director of Operations and the Director of Nutrition Systems, this position ensures compliance with all relevant patient-related regulatory agencies across facilities. The Director also plays a crucial role in achieving patient satisfaction and maintaining positive public relations through the effective use of resources.

Key Responsibilities
  • Develop and implement patient service programs in alignment with medical directives, patient demographics, and contractual obligations.
  • Recruit, lead, mentor, and develop patient services managers and supervisors.
  • Oversee the evaluation and disciplinary actions of patient food services staff in accordance with departmental policies.
  • Monitor the competency, productivity, and documentation accuracy of patient services managers and teams using necessary tools and resources.
  • Engage with patients on assigned nursing units to ensure each patient is visited by a member of the management or professional team during their stay.
  • Support patient services staff in achieving established patient satisfaction objectives.
  • Facilitate effective communication with team members, patients, and families through meetings, individual consultations, and committee involvement.
  • Perform additional tasks as assigned.
Preferred Qualifications
  • Bachelor's degree in Nutrition, Hospitality Management, or a related field, or equivalent experience.
  • A minimum of five (5) years of relevant work experience, including at least two (2) years in a healthcare setting, with one (1) year in a managerial role.
  • Certification as a Dietary Manager is required if the candidate does not possess a degree in Nutrition or Dietetics; Registered Dietitian certification is preferred.
  • ServSafe Certification is required.
  • Familiarity with food and catering trends, focusing on quality, production, sanitation, food cost control, and presentation.
  • Strong supervisory, leadership, management, and coaching abilities.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively across various levels, including management, clients, customers, and associates.
  • Financial, budgetary, accounting, and analytical skills.
  • Proficient in computer skills, including various software applications, Microsoft Office, email, and internet navigation.

Benefits: Morrison Healthcare offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plans, flexible time off, holiday time off, and various wellness programs.

Equal Opportunity Employer: Morrison Healthcare is committed to providing equal employment opportunities to all applicants and associates, regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Disclaimer: This job posting is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.

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