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Head of Patient Services

2 months ago

Charlottesville, Virginia, United States Compass Group Careers Full time
Job Overview

Position Title: Director of Patient Services

Company: Morrison Healthcare

Salary: Competitive

Compensation: Additional benefits available

Pay Grade: 15

About Morrison Healthcare: Morrison Healthcare is a premier national provider of food and nutrition services, dedicated to serving over 600 hospitals and healthcare systems. Our kitchens, restaurants, and cafés prioritize socially responsible practices while delivering exceptional dining experiences. Our comprehensive wellness and sustainability platform, Mindful Choices, emphasizes healthful eating and behavioral change in food consumption. Our partnership with the Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively influences approximately 41 million patients and 500 million hospital meals each year. Morrison has consistently been recognized as one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" and Training Magazine's Top 125 organizations.

Position Summary

The Director of Patient Services is responsible for overseeing the Patient Food Services functions across the healthcare system. This includes management, education, training, and performance enhancement of patient food service staff. In collaboration with the Systems Director of Operations and the Director of Nutrition Systems, this role ensures compliance with all relevant patient-related regulatory agencies within each facility. The position also focuses on achieving patient satisfaction and maintaining positive public relations through effective resource management.

Key Responsibilities
  • Develop and implement patient service programs aligned with medical directives, patient demographics, and contractual obligations.
  • Recruit, lead, mentor, and develop patient services managers and supervisors.
  • Supervise the evaluation and disciplinary actions of patient food services personnel, adhering to departmental policies.
  • Assess competency, productivity, and documentation accuracy of patient services managers and teams using appropriate tools and resources.
  • Engage with patients in designated nursing units to ensure each patient is visited by a management or professional team member during their stay.
  • Support patient services staff in meeting established patient satisfaction objectives.
  • Facilitate effective communication with team members, patients, and families through meetings, individual consultations, and committee involvement.
  • Perform additional tasks as assigned.
Preferred Qualifications
  • Bachelor's degree in Nutrition, Hospitality Management, or a related field, or equivalent experience.
  • A minimum of five (5) years of relevant work experience, including at least two (2) years in healthcare and one (1) year in a managerial role.
  • Certification as a Dietary Manager is required if the candidate does not possess a degree in Nutrition or Dietetics; Registered Dietitian certification is preferred.
  • ServSafe Certification is necessary.
  • Familiarity with food and catering trends, emphasizing quality, production, sanitation, food cost management, and presentation.
  • Strong supervisory, leadership, management, and coaching abilities.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively across various levels, including management, clients, customers, and staff.
  • Financial, budgetary, accounting, and analytical skills.
  • Proficient in computer applications, including Microsoft Office, email, and internet navigation.

Note: Morrison Healthcare is an equal opportunity employer committed to fair treatment of all applicants and associates based on their abilities and experiences, without regard to race, national origin, gender, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Benefits: Associates at Morrison Healthcare enjoy a range of benefits, including medical, dental, vision, life insurance, disability insurance, retirement plans, flexible time off, holiday time off, and various wellness programs.

Application Process: Applications are accepted on an ongoing basis.