Member Support Coordinator
1 week ago
Are you equipped with exceptional communication, customer care, and problem-solving abilities? If you resonate with a People Helping People ethos and have a passion for assisting others in achieving their aspirations, this role may be a perfect fit for you.
This role is primarily focused on addressing the needs of our members in the lobby. The main duty is to implement The Member Advantage sales and service principles while welcoming and assisting members, delivering personalized service in a consultative manner. This position serves as an entry point into Wauna and will regularly refer products and services to members to help achieve Credit Union objectives, although meeting sales targets is not mandatory. Responsibilities include assisting members with transactions and inquiries, managing deposit and loan accounts and services, and escalating complaints or concerns to the appropriate supervisor or department.
- Prioritizing Our Members, Including Our Internal Team Our staff takes pride in delivering exceptional services to our Members; our Credit Union is equally committed to supporting our Internal Members (Employees). Our employees are the foundation of our Credit Union, and we strive to ensure their well-being across various aspects: physically, personally, professionally, and financially.
Our Comprehensive Benefits Package Includes:- Full medical, dental, and vision insurance with 100% of premiums covered for employees
- Subsidized premiums for family members and dependents
- Life and Disability insurance options
- Family medical leave provisions
- Paid Time Off
- Paid Sick Leave
- 11 Paid Holidays annually
- Supplemental insurance offerings
- Employee Assistance Program (providing free and confidential resources for emotional, financial, legal, and personal well-being)
- Engaging Wellness Initiatives
- Competitive Salary and Performance Incentives
- 401(k) Retirement Plan with employer matching from the start of enrollment
- Discounted Credit Union products (lower interest rates or fees)
- Flexible spending accounts for medical and childcare expenses
- Complimentary Parking at all branch locations
- Committed to being a Learning Organization
- A Training Center equipped with a hands-on Training Lab
- Online educational programs available
- Continuous coaching and training in every role
- Internal promotion and transfer opportunities throughout the Credit Union
- Career Development Education (CADET) program to guide employees along their desired career paths
- Opportunities to participate in various volunteer committees
We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Pre-employment drug testing and background checks are required.
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