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Member Service Ambassador

2 months ago

Forest Grove, Oregon, United States Wauna Credit Union Full time
About the Role

Wauna Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be the primary point of contact for our members, providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Member Support: Provide personalized service to members, addressing their inquiries, concerns, and issues in a timely and professional manner.
  • Transaction Processing: Process member transactions, including deposits, withdrawals, and loan applications, while maintaining accurate records and adhering to regulatory requirements.
  • Product and Service Promotion: Promote Wauna Credit Union's products and services to members, highlighting the benefits and features of our offerings.
  • Problem Resolution: Identify and resolve member complaints and issues in a fair and timely manner, escalating complex issues to supervisor or department as needed.
What We Offer
  • Competitive Compensation: Receive a competitive salary and incentives, including bonuses and profit-sharing opportunities.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, and paid time off.
  • Professional Development: Participate in ongoing training and development programs, including coaching, mentoring, and career advancement opportunities.
  • Work-Life Balance: Enjoy a healthy work-life balance, with flexible scheduling and a supportive work environment.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: 1-2 years of customer service or sales experience required.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.