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Student Accounts Coordinator

2 months ago

Forest Grove, Oregon, United States Pacific University Full time

Job Summary

Pacific University is seeking a highly skilled and detail-oriented Student Accounts Coordinator to join our Business Office team. As a key member of our team, you will be responsible for managing daily cash receipts and transactions, as well as providing exceptional customer service to students and parents.

Key Responsibilities

  • Process and reconcile cash receipts and transactions in student accounts and other accounts receivable.
  • Collect delinquent accounts through email, phone, and written correspondence.
  • Maintain accurate and up-to-date records of student accounts, including payments, refunds, and financial aid information.
  • Provide excellent customer service to students, parents, and other stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless communication and coordination of financial services.
  • Stay up-to-date on federal and state regulations regarding financial aid, student accounts, and cash handling procedures.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree in business, accounting, or related field preferred.
  • 1-2 years of experience in collections, accounts receivable, and customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

Working Conditions

  • General office environment with moderate noise levels.
  • May require standing, walking, and lifting up to 20 pounds.
  • Must be able to work in a team environment and adapt to changing priorities and deadlines.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.