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Optical Customer Support Specialist

2 months ago


Bloomfield Hills, Michigan, United States Birmingham Vision Care Full time
Position Overview

An empathetic and skilled Optical Customer Support Specialist is sought to assist clients in finding their ideal eyewear. This position emphasizes guiding and advising clients on selecting the most suitable frames and lenses tailored to their personal style, daily activities, and optical prescriptions.

Key Responsibilities:
  • Guiding clients in choosing frames that complement their facial features, fit comfortably, and align with their lifestyle and prescription needs
  • Providing insights on various lens options, materials, coatings, and brands customized to meet individual preferences
  • Instructing clients on proper eyewear care and usage
  • Accurately addressing prescription concerns, performing repairs, and taking precise measurements
  • Overseeing insurance documentation and managing patient records

The ideal candidate will possess exceptional problem-solving abilities, excellent communication skills, and a nurturing attitude. They should be proficient with technology, enthusiastic, and well-organized. Birmingham Vision Care offers a collaborative work environment along with benefits such as healthcare, dental coverage, paid time off, and additional perks.