Retail Makeup Artist
4 days ago
About the Role
We are seeking a highly skilled and passionate Beauty Expert to join our team at Charlotte Tilbury as a Retail Makeup Artist. As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our brand's exceptional makeup artistry techniques.
Key Responsibilities
- Sales and Customer Service
- Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Create brand awareness through the sharing and demonstration of product knowledge
- Seat customers for a makeup service and provide personalized consultations
- Demonstrate entrepreneurial spirit within company guidelines
- Work collaboratively to achieve and exceed team and counter goals
- Introduce new product launches and promote the Tilbury Touch to customers
- Customer Experience
- Lead by example to promote exceptional customer service and the Tilbury Touch
- Deal with customer queries and achieve positive outcomes
- Seat customers for a makeup service and provide personalized consultations
- Work quickly and accurately in time-pressured conditions
- Take every opportunity to extend exceptional customer service beyond the in-store experience
- Follow up extensively with clients to establish a productive, sales-producing client base
- Teamwork and Operations
- Assist in the execution of events and meet booking and sales goals
- Demonstrate a positive and cooperative approach towards work and colleagues
- Contribute to individual and team development plans through constructive feedback
- Maintain high standards of timekeeping on counter to ensure team efficiency
- Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity
- Recognize and celebrate great performance
- Store and Retail Partner Relationships
- Establish and develop a cooperative and mutually respectful relationship with store retail colleagues
- Maintain store standards and policies at all times
- Proactively suggest win-win opportunities to drive sales within store colleagues
- Contribute to individual and team development plans through constructive feedback
- Maintain high standards of timekeeping on counter to ensure team efficiency
- Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity
- Recognize and celebrate great performance
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Knowledge of makeup artistry techniques and products
- Ability to work collaboratively as part of a team
- High standards of timekeeping and attention to detail
About Charlotte Tilbury
Charlotte Tilbury is a luxury beauty brand that offers a range of high-quality makeup and skincare products. We are committed to delivering exceptional customer service and promoting our brand's exceptional makeup artistry techniques.
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