Cosmetic Retail Artist

2 weeks ago


Los Angeles, California, United States Charlotte Tilbury Beauty Full time

Position Overview:

As a Cosmetic Retail Artist, you will play a pivotal role in showcasing and enhancing the beauty of our clients through exceptional makeup artistry. Your mission is to embody the core values of Charlotte Tilbury Beauty: Professionalism, Proactivity, Passion, Prescriptiveness, and Potential. Collaborating with a distinguished team, you will elevate in-store experiences by delivering outstanding makeup services and artistry.

Sales Responsibilities:

  • Strive to meet and surpass personal sales objectives, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
  • Enhance brand visibility by sharing your extensive product knowledge with customers.
  • Facilitate makeup services for clients, ensuring a personalized experience.
  • Exhibit entrepreneurial spirit while adhering to company guidelines.
  • Collaborate effectively to achieve and exceed team and counter sales goals.
  • Introduce and promote new product launches.
  • Consistently deliver the 'Tilbury Touch' to every customer interaction.

Customer Service Excellence:

  • Lead by example to promote exceptional customer service and the 'Tilbury Touch'.
  • Address customer inquiries with sound judgment, ensuring positive outcomes.
  • Work efficiently under pressure while maintaining accuracy.
  • Extend superior customer service beyond the store, including makeup applications and utilizing the clientele database for relationship building.
  • Follow up with clients to foster a productive and loyal customer base.

Team Collaboration:

  • Assist in executing events to meet both booking and sales targets.
  • Maintain a positive and cooperative attitude towards colleagues.
  • Contribute to team development through constructive feedback.
  • Uphold high standards of punctuality to ensure team efficiency.
  • Encourage an atmosphere of open communication, professionalism, and creativity.
  • Recognize and celebrate outstanding performance within the team.

Operational Duties:

  • Ensure the counter is ready for customers from opening to closing.
  • Maintain high hygiene standards by cleaning display units, tools, and testers throughout the day.
  • Assist in managing inventory levels, including stock counts and timely replenishment.
  • Adhere to cash loss prevention procedures and security policies.
  • Implement visual merchandising and new product displays as directed by management.
  • Complete administrative tasks accurately and promptly.
  • Report operational issues for timely resolution.

Store and Retail Partnerships:

  • Develop respectful and cooperative relationships with retail colleagues.
  • Uphold store standards and policies consistently.
  • Proactively suggest opportunities to drive sales collaboratively.
  • Contribute to team development through constructive feedback.
  • Encourage an atmosphere of open communication and creativity.
  • Recognize and celebrate exceptional performance.


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