Cloud Technology Director

4 weeks ago


San Francisco, California, United States Kinect Full time
Job Description

We are seeking a highly experienced Director of Client Services to lead our client relationships and ensure exceptional service delivery. As a key member of our team, you will be responsible for overseeing client interactions, managing service delivery teams, and collaborating with internal teams to deliver seamless client solutions.

Key Responsibilities:
  • Develop and maintain strong relationships with clients, understanding their business needs and objectives.
  • Lead and mentor client services teams to deliver top-tier cloud solutions, meeting or exceeding client expectations.
  • Collaborate with internal teams to deliver seamless service from inception through ongoing support.
  • Oversee the delivery of cloud technology services, ensuring projects are completed on time, within budget, and aligned with client goals.
  • Work closely with clients to define service level agreements (SLAs) and key performance indicators (KPIs), ensuring adherence and continuous improvement.
Qualifications:
  • 7+ years of experience in client services, customer success, or account management roles within the technology industry.
  • Proven track record of managing large-scale client relationships and delivering exceptional service in cloud technology environments.
  • Strong leadership and team management skills, with the ability to mentor and develop client service teams.
  • Deep understanding of cloud technology services (AWS, Azure, Google Cloud) and their business applications.
Preferred Skills:
  • Experience in a consulting or client-facing role within a cloud technology firm.
  • Familiarity with DevOps practices and tools.


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