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Operational Support Coordinator

2 months ago

Hawthorne, New York, United States Storti Quality Full time

About Storti Quality
Storti Quality is a leading provider of Inspection, Consulting, and Construction Support services specifically designed for utilities and contractors. Our name reflects our unwavering commitment to quality and excellence in all aspects of our operations.

Position Overview: Operations Support Specialist
Are you seeking an entry-level position to kickstart your career in operations management? This role offers an opportunity to make a significant impact across various divisions within our organization. As an Operations Support Specialist, you will collaborate closely with our Field Services Support Manager and other leaders, gaining practical experience in a vibrant environment. Your responsibilities will include preparing essential reports and managing special projects that align with our strategic objectives, thereby playing a crucial role in enhancing efficiency and supporting our operational success.

Key Responsibilities:

  • Generate and deliver necessary reports to all management levels.
  • Examine files, records, and documents to gather information for inquiries.
  • Procure materials, equipment, and supplies.
  • Assist in fulfilling client deliverables.
  • Execute a comprehensive range of advanced operational tasks, often involving confidential or sensitive information.
  • Design forms and templates, and prepare documents using various software applications.
  • Oversee special projects that support the strategic goals of the functional area.
  • Propose process improvements for enhanced efficiency and implement approved changes as directed by management.
  • Organize and coordinate meeting facilities.
  • Create call center queues and lines in Ring Central for specific clients.
  • Respond to requests for information from internal and external customers, communicating with senior management as necessary.
  • Maintain awareness of subject matter experts within the organization for effective referrals.
  • Monitor reports and assist with all Accounts Payable functions.
  • Collaborate with managers to facilitate equipment returns and manage paycheck deductions for unreturned equipment due to employee terminations.
  • Engage diverse suppliers for equipment orders and continuously seek new categories of diverse suppliers.
  • Complete expense reports accurately.
  • Coordinate equipment repairs and recalibrations.
  • Work with the Accounting department to approve invoices and provide budget line items for charges.
  • Assist with daily operations across each line of business as needed.
  • Serve as a backup during the absence of managers and other support staff.
  • Perform additional duties as assigned.
Knowledge, Skills, and Abilities:
  • Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
  • Exceptional written and verbal communication skills, along with strong interpersonal abilities.
  • Excellent project coordination capabilities.
  • Meticulous attention to detail and a high level of accuracy.
  • Adept at solving practical problems and managing various variables daily.
  • Ability to interpret diverse instructions presented in written, oral, diagram, or schedule formats.
  • Skilled at quickly establishing credibility and relationships with a wide range of individuals.
  • Capable of swiftly changing priorities and multitasking effectively.
Education and Experience:
  • Associate's degree in a business-related field, coupled with two (2) years of advanced support or administrative experience, or an equivalent combination of education and experience.
Physical Demands:
  • Work is performed in an office environment.
  • Must be able to remain stationary for at least 50% of the time.
  • Consistently operate a computer and other office productivity equipment.
  • Frequent communication with co-workers and clients is required, necessitating the ability to exchange accurate information.

Storti Quality is an Equal Opportunity Employer, welcoming applications from protected veterans and individuals with disabilities.