Claims Service Representative I

1 week ago


Anaheim, California, United States Automobile Club of Southern California Full time

Job Summary:

We are seeking a Claims Service Representative I to join our team at the Automobile Club of Southern California. As a Claims Service Representative I, you will be responsible for adjusting insurance claims, providing legendary customer service to our insured members, and interpreting policy and identifying coverage.

Key Responsibilities:

  • Adjust insurance claims in a timely and efficient manner
  • Provide exceptional customer service to our insured members, responding to their inquiries and resolving their issues
  • Interpret policy and identify coverage to ensure accurate claims processing
  • Assess claims and negotiate settlement with policyholders
  • Train on claims processing procedures and systems to ensure compliance and efficiency
  • Attend a 6-week training program on insurance claims handling to develop expertise

Requirements:

  • Bachelor's degree (4-year) or equivalent combination of education and experience
  • No prior claims experience required, but proficiency with Microsoft Office and strong organizational skills are essential
  • Strong oral and written communication skills, as well as strong interpersonal skills, are necessary for success in this role
  • Ability to work independently and adjust to change is crucial

Benefits:

  • Competitive hourly rate of $28.03 - $30.83 per hour
  • Eligibility to participate in our incentive program based on team and individual performance
  • Comprehensive benefits package, including health coverage, 401(K) saving plan with company match, and pension
  • Tuition assistance and PTO for community volunteer programs
  • Wellness program and employee discounts

About Us:

The Automobile Club of Southern California is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states serving 17 million members. We are committed to delivering legendary, lifetime service to our members and are seeking career-minded, service-driven professionals to join our team.



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