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Client Services Representative

2 months ago

Anaheim, California, United States Cox Communications Full time
Job Description

Job Title: Client Services Representative

Company: Cox Automotive - USA

Job Family Group: Vehicle Operations

Job Profile: Client Services Representative

Management Level: Individual Contributor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Day

Compensation: Hourly base pay rate is $31.25/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Job Responsibilities:

  • Client Service: Build and maintain positive relationships with clients by providing excellent customer service and support, responding promptly to inquiries, and assisting with basic sales transactions.
  • Team Collaboration: Collaborate with team members to foster a strong team environment and contribute to the overall success of the sales team.
  • Client Support: Serve as the welcoming face of the organization, providing courteous assistance and directing inquiries as needed within the department.
  • Issue Resolution: Acknowledge and prioritize client needs, owning and resolving issues from start to finish.
  • Knowledge Development: Gain familiarity with Client Services concepts, practices, and methodologies.
  • Dealer Services Duties: Perform basic Dealer Services duties, including monitoring vehicle sales processes, communicating with lane, department managers, national commercial sales teams, and other coordinators to ensure vehicles cross the auction block or are effectively re-run on sale day.

Requirements:

  • Education: High School Diploma/GED and 3 years' experience in a related field.
  • License: Valid driver's license required.
  • Skills: Effective communication (written and spoken) and interpersonal skills required. Ability to work in a high performance, fast-paced team environment. Computer skills, including ability to use Internet and MS Office. Ability to adapt to and work effectively within a constantly changing environment. Excellent customer service and problem solving skills required. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity. Automotive/technician knowledge preferred.

Benefits:

  • Time Off: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
  • Additional Time Off: Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.