Voice Systems Engineer

5 days ago


Sunnyvale, California, United States Cynet Systems Full time
About the Role

Cynet Systems is seeking a highly skilled Voice Systems Engineer to join our team. As a Voice Systems Engineer, you will be responsible for designing, implementing, and maintaining enterprise-class voice networks to support our global operations.

Key Responsibilities
  • Design and Implementation: Design and implement voice infrastructures in new and existing offices worldwide, ensuring seamless integration with our existing systems.
  • Proactive Management: Proactively manage, monitor, troubleshoot, and perform technical analysis of the global voice infrastructure to ensure optimal performance.
  • Collaboration and Integration: Collaborate with our network engineering team to design, configure, and script NICE CxOne contact center software, third-party software, and integrated peripherals systems.
  • Call Routing and Configuration: Design, configure, and script call routing, configuration, and ICM scripting for NICE CxOne contact center software.
  • Process Development: Assist in the development of voice and video network operations processes, procedures, and documentation.
  • Vendor Management: Manage worldwide telecom vendors to obtain the best voice services for our organization.
Requirements
  • Technical Expertise: Hands-on experience with Zoom Phone, NICE CxOne contact center, and SBC, as well as NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
  • Collaboration and Communication: Strong ability to identify, determine, and document customer requirements, with solid written and verbal communication proficiencies, quick learning abilities, and self-motivated team player skills.
  • Education and Experience: BS in Computer Science or another similar technical field, with a minimum of 5+ years of hands-on experience in Cisco and Zoom voice and basic network engineering.


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