Telecommunications Engineer

2 weeks ago


Sunnyvale, California, United States Raise Full time

Position Overview: We are seeking a skilled Voice Engineer to enhance our team. This role is crucial for the management and optimization of our voice communication systems.

Compensation: Competitive hourly rate.

Work Arrangement: Hybrid model.

Contract Duration: Initial contract with potential for extension.

Key Responsibilities:

  • Oversee the deployment and maintenance of advanced voice communication systems.
  • Conduct performance assessments of voice and video technologies to meet evolving business demands.
  • Manage global telecom services, ensuring effective SIP trunk and voice circuit operations.
  • Collaborate with network engineering teams to design and troubleshoot voice systems.
  • Focus on Zoom Phone and NICE contact center solutions.

Essential Duties:

  • Implement and support enterprise-level voice networks, including Zoom Phone and NICE CxOne.
  • Deploy voice infrastructures across various locations.
  • Proactively monitor and troubleshoot global voice systems.
  • Assist in developing global technology roadmaps for voice and video solutions.
  • Diagnose and resolve voice and video issues effectively.
  • Design and configure NICE CxOne software and related systems.
  • Manage call routing and ICM scripting tasks.
  • Contribute to the development of operational processes and documentation.
  • Engage with telecom vendors to ensure optimal service delivery.

Qualifications:

  • Hands-on experience with Zoom Phone and NICE CxOne.
  • Proficiency in NICE ICM development, including scripting and configuration.
  • Experience with IP-IVR and CVP integration.
  • Familiarity with video conferencing technologies.
  • Extensive experience with Cisco voice solutions.
  • Minimum of 5 years in voice and network engineering.
  • Strong analytical and documentation skills.
  • Excellent communication abilities and a collaborative mindset.

Educational Background:

  • Bachelor's degree in Computer Science or a related technical field.
  • 5+ years of experience in Voice and Collaboration engineering.
  • Expertise in multi-vendor video conferencing platforms.
  • Strong skills in collaboration tools.

Raise PBC is committed to fostering a diverse and inclusive workplace, providing equal opportunities for all qualified candidates.



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