Customer Service Lead, CA

5 days ago


Sacramento, California, United States Dunn-Edwards Full time
About Dunn-Edwards

Dunn-Edwards is a leading paint manufacturer that prides itself on delivering superior-performing products, exceptional customer service, and a commitment to environmental sustainability.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Lead to join our team in CA. As a Customer Service Lead, you will be responsible for ensuring a distinctive shopping experience for all guests, executing store operations during scheduled shifts, and modeling outstanding customer service and selling skills.

Key Responsibilities
  • Assist store management team with ensuring a distinctive shopping experience for all guests
  • Execute store operations during scheduled shifts, including allocating staff and resources to keep the sales floor stocked
  • Model outstanding customer service and selling skills, including interacting with customers via phone and in-person to offer expert advice
  • Process and complete transactions accurately, including using the Point-of-Sale computer system
  • Uphold Dunn-Edwards store vision of fast and reliable service
  • Continuously learn about the industry, products, and services through Dunn-Edwards Learning Network and various job certification programs
Requirements
  • Four years of High School with diploma or GED equivalent
  • Previous experience in a shift supervisory role is a plus
  • Ability to read and interpret documents, write routine reports, and communicate clearly both written and verbal
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Valid drivers license is required
Benefits

Dunn-Edwards offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, and a 401K program including company match.

This job description is subject to change, and the individual shall follow and complete any other instructions related to duties, which may be required by a superior.

Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.



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