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Customer Service Representative, CA

2 months ago

Sacramento, California, United States Dunn-Edwards Full time
About Dunn-Edwards

Dunn-Edwards is a leading provider of high-quality paint and coatings solutions. With a rich history spanning over 90 years, we have established ourselves as a trusted partner for professionals and homeowners alike.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Lead to join our team in CA. As a key member of our store operations team, you will be responsible for ensuring a seamless shopping experience for our guests and executing store operations during scheduled shifts.

Key Responsibilities
  • Model outstanding customer service and selling skills to deliver exceptional guest experiences
  • Allocate staff and resources to maintain a well-stocked sales floor and organized stock areas
  • Build trusted partnerships with our painting professionals to drive sales and customer satisfaction
  • In absence of the Store Manager and Assistant Store Manager, take full responsibility for all store operations
  • Interact with customers via phone and in-person to offer expert advice and process transactions
  • Uphold Dunn-Edwards' store vision of fast and reliable service
  • Continuously learn about the industry, products, and services through Dunn-Edwards' Learning Network and job certification programs
Requirements
  • Four years of High School with diploma or GED equivalent
  • Previous experience in a shift supervisory role is a plus
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Valid driver's license is required
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Vacation and holiday pay
  • Paid sick time
  • 401K program including company match (benefits vary for PT employees)