Customer Service Lead

2 days ago


Sacramento, California, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer service, managing production flow, and providing leadership to team members.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring a positive experience.
  • Production Management: Manage production flow to ensure all production orders are completed on time and to the highest quality standards.
  • Leadership: Provide guidance and support to team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Communication: Ensure effective communication among shifts, teams, and departments to ensure seamless operations.
  • Quality Control: Ensure quality during and after the production process, maintaining high standards of quality and customer satisfaction.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 2+ years of specialized experience in customer service, retail, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong leadership skills.
Working Conditions

This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced environment with minimal supervision.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, or association with a person on the basis of one or more of the foregoing.



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