Customer Service Representative

2 days ago


Sacramento, California, United States City of Sacramento, CA Full time
Job Title: Customer Service Specialist

Join the City of Sacramento, CA team as a Customer Service Specialist and play a vital role in providing exceptional customer service to our community.

Job Summary:

We are seeking a highly skilled and experienced Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to our customers, resolving complex customer complaints and inquiries, and working closely with our team to ensure seamless customer experiences.

Key Responsibilities:
  • Provide exceptional customer service to customers via phone, email, and in-person
  • Resolve complex customer complaints and inquiries in a timely and professional manner
  • Work closely with our team to ensure seamless customer experiences
  • Collaborate with other departments to resolve customer issues and improve customer satisfaction
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
  • Stay up-to-date with industry trends and best practices in customer service
Requirements:
  • 2+ years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

To apply for this exciting opportunity, please submit your application and resume to our website. We look forward to hearing from you



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