Hotel Front Office Associate

2 weeks ago


North Miami Beach, Florida, United States Crescent Hotels & Resorts Full time

Position Title: Front Desk Agent - All Shifts Available

Company: Crescent Hotels & Resorts

Overview: As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience. Your role is crucial in maintaining the high standards of service that Crescent Hotels & Resorts is known for.

Key Responsibilities:

  • Welcome guests upon arrival and assist with the check-in process, ensuring all reservations are accurate.
  • Handle guest payments and resolve any discrepancies in accounts or reservations.
  • Utilize the point-of-sale system for transactions, including processing credit and debit cards.
  • Provide detailed information about hotel amenities, local attractions, and services to enhance the guest experience.
  • Employ up-selling techniques to promote hotel services and maximize occupancy rates.
  • Address guest inquiries and resolve issues promptly and courteously.
  • Manage guest complaints effectively, conducting research and negotiating solutions to ensure satisfaction.
  • Relay messages and information to guests as needed.
  • Perform additional duties as assigned by management.

Qualifications:

  • Strong communication skills and a friendly demeanor.
  • Ability to work independently and as part of a team.
  • Professional appearance and conduct at all times.
  • Proficient in basic math and able to handle cash transactions accurately.
  • Experience in customer service, with the ability to manage difficult situations with patience and diplomacy.
  • Capability to stand and move throughout the front office area while performing essential job functions.
  • Familiarity with computer systems for data entry and information retrieval.
  • Ability to recognize and respond to emergency situations.
  • Strong interpersonal skills to build effective relationships with guests and colleagues.

Equal Opportunity Employer: Crescent Hotels & Resorts is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals.



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