Hotel Front Office Associate
2 months ago
Full-time, Part-time
Position Overview
The esteemed Wyndham Deerfield Beach Resort is on the lookout for a dedicated Front Desk Agent.
This role presents a wonderful opportunity to become a vital part of our team, delivering warm, professional, and efficient service to all our guests.
As a Front Desk Agent, you will serve as the initial point of contact for our visitors.Your responsibilities will include managing guest check-ins and check-outs, overseeing reservations, offering information about our amenities, and addressing any inquiries or concerns from customers.
Additionally, you will ensure that your workspace is organized and respond to phone calls and emails promptly. If you possess a strong passion for customer service and maintain a positive demeanor, we would be thrilled to welcome you to our team.Key Responsibilities
- Welcome guests and respond to their inquiries regarding the hotel or surrounding area.
- Facilitate the check-in and check-out processes for guests.
- Address guest requests and concerns with professionalism.
- Process payments for accommodations and services.
- Stay informed about hotel offerings, facilities, and promotional packages.
- Manage and update the reservations system efficiently.
- Provide concierge services, including making dining reservations and offering directions.
- Handle incoming calls and direct them to the appropriate departments.
- Prepare and distribute guest key cards.
- Maintain a neat and welcoming front desk and lobby area.
- Adhere to security and emergency protocols.
Qualifications
- High school diploma or equivalent.
- Prior experience in a customer service environment.
- Effective communication skills with guests and team members.
- Ability to manage cash, credit card, and room charge transactions.
- Familiarity with hotel operations and services.
- Knowledge of local attractions and amenities.
- Capability to thrive in a fast-paced setting.
- Proficiency in multitasking while maintaining attention to detail.
- Ability to stand for extended periods.
- Comprehension and adherence to instructions.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
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