Hotel Front Office Associate

2 weeks ago


North Miami Beach, Florida, United States Turnberry Associates Full time

Front Desk Agent (Full Time)

Job Category: Guest Services

Requisition Number: FRONT04812

Position Overview

Join our team at Turnberry Associates as a dedicated Front Desk Agent, where you will play a vital role in creating a welcoming atmosphere for our guests at the newly renovated Courtyard by Marriott Aventura Mall.

Key Responsibilities:

  1. Welcome and register guests, ensuring all requests are fulfilled while adhering to established security and credit policies.
  2. Process guest check-outs efficiently, handling transactions and posting charges to accounts accurately.
  3. Manage cash and credit transactions, maintaining accountability for the cash bank at the start and end of each shift.
  4. Accept, modify, and cancel hotel reservations as needed.
  5. Utilize the computer system for various functions, including room assignments and daily report preparation.
  6. Respond to hotel emergency situations in accordance with established guidelines.

Qualifications:

To be successful in this role, candidates should possess:

  • A minimum of 1 year of experience in the hotel industry or in a customer service role.
  • Flexibility to work various shifts, including days, nights, weekends, and holidays.
  • Strong multitasking abilities and the capacity to thrive in a fast-paced environment.
  • Physical capability to stand and walk for extended periods and lift/move items up to 50 lbs.
  • Effective communication skills to interact with guests and team members.

Benefits:

We offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Care
  • 401K Plans
  • Short and Long Term Disability
  • International Travel Perks
  • Team Member Recognition Events and Outings

At Turnberry, we are committed to making a positive impact in our community through our initiative, Turnberry|Doing Social Good, supporting various local and national charities.

Join us and be part of a rewarding experience with one of America's premier real estate development and property management companies.



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