Customer Service Representative
2 weeks ago
Are you passionate about working with families and children? As a Front Desk Associate at SwimKids Swim School, you will be the welcoming face for our customers and their children. Your role will involve assisting families with current enrollments and guiding new registrations for swim lessons. This position is ideal for individuals who excel in building relationships across all age groups and possess excellent communication abilities.
Benefits and Compensation:
- Competitive starting pay of $12-14/hour
- Rapid pay increase opportunities through training and advancement
- Tuition reimbursement available for college students
- Referral bonuses for bringing in new team members
- Performance-based raises for top achievers
- Manage student enrollments, process payments, and handle various administrative tasks.
- Complete comprehensive training to gain in-depth knowledge of our programs and ensure exceptional service for families.
- Utilize creative problem-solving skills to address customer inquiries and challenges.
- Participate in paid training and development sessions.
- Maintain a consistent schedule with flexible shifts, including mornings, afternoons, and evenings.
- Interested in additional hours? Opportunities are available for those cross-trained as swim instructors.
- Physical activity is part of the job, including standing, moving around the facility, and lifting items.
- Applicants must be at least 17 years old.
- Experience: Enhance your customer service skills through professional communication and engaging interactions.
- Active Environment: Enjoy a dynamic work setting that keeps you on your feet and engaged with customers.
- Mental Wellbeing: Access to a complimentary employee wellness program supporting your overall health.
- Mentorship: Benefit from hands-on training with experienced mentors and opportunities to become a certified trainer.
- Community Engagement: Participate in initiatives that promote water safety and support local families in need.
- Customer Service Expertise: Develop skills in selling swim lessons and resolving customer concerns.
- Technical Proficiency: Gain experience with registration software and learn to navigate Google Workspace effectively.
At SwimKids Swim School, we are dedicated to preventing childhood drowning. Our team is committed to making a positive impact on our customers, students, and the community. Your contributions can help us achieve this important mission.
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