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Client Service Representative
2 months ago
Job Summary:
Community Veterinary Partners is seeking a highly motivated and detail-oriented Client Service Representative to join our team. As a Client Service Representative, you will serve as the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a seamless experience.
Key Responsibilities:
- Answer telephones and greet clients in a professional and friendly manner
- Screen calls and refer clients to other staff members as needed
- Provide information on hospital policies, basic pet care, and costs of services
- Prepare health certificates, immunization certificates, and euthanasia certificates
- Prepare client invoices and obtain payment after services are performed
- Perform over-the-counter sales of specialty merchandise
- Maintain a polished and professional appearance
Requirements:
- High school diploma or equivalent
- Relevant experience with basic office functions within a busy environment
- Previous reception and veterinary industry experience preferred but not required
Competencies:
- Strong client service skills
- Tact and diplomacy
- Strong written and oral communication and comprehension skills
- Flexible work attitude and work habits
- Ability to carry out basic mathematical tasks
Computer Skills:
Employee must be able to use a computer and specialized software, including Microsoft Word, Excel, and Outlook.
Working Environment:
This job operates in a professional office environment with a moderately high noise level.