Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.
Key Responsibilities- Customer Service: Greet every customer in a friendly and courteous manner, answer questions, and provide product recommendations to meet their needs.
- Sales Floor Operations: Maintain a clean and organized sales floor, restock merchandise, and ensure that all products are properly displayed and priced.
- Point of Sale (POS) Operations: Process customer transactions accurately and efficiently, handle returns and exchanges, and maintain a high level of cash handling accuracy.
- Team Collaboration: Work closely with colleagues to achieve sales goals, provide support during peak periods, and contribute to a positive and inclusive team environment.
- Customer Service Experience: Previous experience in a customer-facing role, preferably in retail or sales.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
- Math Skills: Basic math skills, with the ability to accurately handle cash and process transactions.
- Availability: Availability to work a variety of shifts, including weekends and holidays.
- Competitive Pay: Competitive hourly rate and opportunities for bonuses and incentives.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for Advancement: Opportunities for career growth and advancement within the company.
Floor & Decor is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all associates and applicants.
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