Customer Service Representative for Swim School

1 week ago


Woodbridge, Virginia, United States SwimKids Swim School Full time

Are you passionate about fostering connections with families and children? As a Customer Service Representative at SwimKids Swim School, you will play a pivotal role in welcoming our clients and their children to our aquatic programs. This position is ideal for individuals who excel in building relationships across all age groups and possess exceptional communication abilities.

Key Responsibilities:

  • Assist families with current enrollments and new registrations for swim lessons.
  • Manage administrative tasks, including processing payments and maintaining records.
  • Complete comprehensive training to gain in-depth knowledge of our programs and deliver outstanding service to our clients.
  • Utilize creative problem-solving skills to address customer inquiries and challenges.
  • Participate in ongoing training and development sessions.
  • Work a consistent schedule with various shifts, including mornings, afternoons, and evenings.
  • Opportunity for additional hours, especially for those who are cross-trained as swim instructors.
  • Engage in physical activities, including standing, moving around the facility, and handling merchandise.
  • Applicants must be at least 17 years old.

Benefits and Opportunities:

  • Competitive Pay: Starting rate of $12-14/hour with opportunities for rapid pay increases through advancement and training.
  • Tuition Reimbursement: Available for college students.
  • Referral Bonuses: Earn rewards for referring new team members.
  • Performance Raises: Opportunities for raises based on performance.

What You Will Gain:

  • Professional Experience: Enhance your customer service skills through effective communication and in-person interactions.
  • Dynamic Work Environment: Stay active and engaged by moving throughout the facility, including the pool area.
  • Mental Wellness Support: Access to a complimentary employee wellness program to support your overall health.
  • Mentorship Opportunities: Receive guidance and training from experienced mentors, with chances to become a certified mentor yourself.
  • Community Engagement: Participate in initiatives that promote water safety and support local families in need.
  • Skill Development: Gain expertise in registration software and customer management.

Make a Difference: At SwimKids Swim School, we are dedicated to preventing childhood drowning. Our mission requires a committed team that genuinely cares for our clients, students, and community. We invite you to explore this opportunity to contribute to a meaningful cause.



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