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Customer Service Representative for Swim Programs
2 months ago
Position Overview: Are you passionate about engaging with families and children? As a Customer Service Representative at SwimKids Swim School, you will be the first point of contact for our clients, providing a warm welcome and assisting with swim lesson enrollments and inquiries. This role is ideal for individuals who excel in building relationships and possess excellent communication abilities.
Key Responsibilities:
- Facilitate student enrollments in swim lessons, process payments, and handle various administrative tasks.
- Complete training to gain comprehensive knowledge of our curriculum and deliver outstanding service to families.
- Utilize creative problem-solving skills to address customer challenges effectively.
- Participate in paid training sessions and development programs.
- Maintain a consistent work schedule with flexible shifts, including mornings, afternoons, and evenings.
- Opportunities for additional hours are available for those cross-trained as swim instructors.
- Engage in physical activities, including standing, moving throughout the facility, and handling merchandise.
- Applicants must be at least 17 years old.
Benefits and Opportunities:
- Competitive Pay: Starting at $12-14/hour with opportunities for rapid pay increases through advancement and training.
- Tuition Reimbursement: Financial support for college students.
- Referral Bonuses: Incentives for referring new team members.
- Performance Raises: Opportunities for top performers to receive pay increases.
What You Will Gain:
- Experience: Enhance your customer service skills through professional communication and engaging interactions.
- Active Environment: Enjoy a dynamic work setting that keeps you on the move, including interactions in the pool area.
- Mental Wellness: Access to a complimentary employee wellness program that supports your overall health.
- Mentorship: Benefit from hands-on training and the chance to become a certified mentor.
- Community Engagement: Participate in initiatives that promote water safety and support local children in need.
- Skill Development: Gain technical expertise in registration software and customer management.
Make a Difference: At SwimKids Swim School, we are dedicated to preventing childhood drowning. Our team is committed to making a positive impact on our community. Join us in this vital mission.
