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Customer Service Representative

2 months ago

Woodbridge, Virginia, United States Savers Value Village Full time
Job Description

Job Title: Customer Service Associate

About Us:

Savers / Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

Our Business:

We operate under various brands, including Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia. Our business model is built on a purpose-driven approach, with a focus on sustainability and community impact.

Job Summary:

We are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for creating an exceptional experience for our customers, donors, and team members. This is a full-time and part-time opportunity.

Key Responsibilities:

  • Provide excellent customer service, ensuring a positive experience for all customers.
  • Assist donors with the donation process, answering questions and providing information about our organization.
  • Work collaboratively with team members to achieve sales and customer service goals.
  • Participate in visual merchandising and store displays to create an attractive shopping environment.
  • Process sales transactions accurately and efficiently.

What We Offer:

We invest in our team members' career development, providing comprehensive onboarding and training programs. Our benefits package includes health plans, life insurance, and a 401k plan with company matching contributions. We also offer paid time off and mental health services.

Join Our Team:

Savers / Value Village is an E-Verify employer. We are committed to creating a diverse and inclusive work environment.