Automotive Customer Service Specialist

2 weeks ago


Woodbridge, Virginia, United States Ourisman CDJR of Woodbridge Full time
Job Overview

EXPERIENCED AUTOMOTIVE SERVICE ADVISORS WANTED

About Our Company: Ourisman CDJR is a premier dealership focusing on Chrysler, Dodge, Jeep, and Ram vehicles. We are committed to delivering outstanding customer service and ensuring a high level of client satisfaction. We are seeking a skilled and experienced Automotive Service Advisor to enhance our service department.

Role Responsibilities: As a Service Advisor for Mopar/CDJR, you will serve as the main point of contact for our service clientele. Your duties will encompass:

  • Providing exceptional service and ensuring a positive experience for our customers throughout their service journey. We seek an enthusiastic, customer-focused individual who is passionate about automobiles and thrives in a dynamic work setting.
  • Welcoming customers and organizing service appointments.
  • Engaging with customers to identify their vehicle concerns and maintenance requirements.
  • Delivering precise estimates for services and repairs.
  • Collaborating with technicians to guarantee prompt and effective service.
  • Keeping customers updated on the progress of their vehicle.
  • Ensuring customer satisfaction and swiftly addressing any issues.
  • Maintaining comprehensive records of services performed and repairs conducted.

Candidate Qualifications:

  • Prior experience as an automotive service advisor, ideally with Mopar/CDJR vehicles. Sign-on bonuses may be available for Mopar/CDJR advisors.
  • Excellent customer service and communication abilities.
  • Capability to operate in a fast-paced environment.
  • Understanding of automotive repair and maintenance.
  • Familiarity with dealership management software.
  • Possession of a valid driver's license.

Employee Benefits:

  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Work schedule includes 2 weekends per month.
  • Continuous training and career advancement opportunities.
  • Employee discounts on vehicle purchases, services, and parts/accessories.

EEOC Statement: Ourisman CDJR of Woodbridge is an equal opportunity employer. We assess qualified candidates without regard to race, religion, color, sex, national origin, disability, veterans' status, and other protected characteristics.



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