Automotive Customer Service Specialist
2 weeks ago
EXPERIENCED AUTOMOTIVE SERVICE ADVISORS WANTED
About Our Company: Ourisman CDJR is a premier dealership focusing on Chrysler, Dodge, Jeep, and Ram vehicles. We are committed to delivering outstanding customer service and ensuring a high level of client satisfaction. We are seeking a skilled and experienced Automotive Service Advisor to enhance our service department.
Role Responsibilities: As a Service Advisor for Mopar/CDJR, you will serve as the main point of contact for our service clientele. Your duties will encompass:
- Providing exceptional service and ensuring a positive experience for our customers throughout their service journey. We seek an enthusiastic, customer-focused individual who is passionate about automobiles and thrives in a dynamic work setting.
- Welcoming customers and organizing service appointments.
- Engaging with customers to identify their vehicle concerns and maintenance requirements.
- Delivering precise estimates for services and repairs.
- Collaborating with technicians to guarantee prompt and effective service.
- Keeping customers updated on the progress of their vehicle.
- Ensuring customer satisfaction and swiftly addressing any issues.
- Maintaining comprehensive records of services performed and repairs conducted.
Candidate Qualifications:
- Prior experience as an automotive service advisor, ideally with Mopar/CDJR vehicles. Sign-on bonuses may be available for Mopar/CDJR advisors.
- Excellent customer service and communication abilities.
- Capability to operate in a fast-paced environment.
- Understanding of automotive repair and maintenance.
- Familiarity with dealership management software.
- Possession of a valid driver's license.
Employee Benefits:
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Work schedule includes 2 weekends per month.
- Continuous training and career advancement opportunities.
- Employee discounts on vehicle purchases, services, and parts/accessories.
EEOC Statement: Ourisman CDJR of Woodbridge is an equal opportunity employer. We assess qualified candidates without regard to race, religion, color, sex, national origin, disability, veterans' status, and other protected characteristics.
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