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Customer Service Operations Supervisor

2 months ago

Maitland, Florida, United States ARSRescue Rooter Full time
Position: Customer Service Operations Supervisor

American Residential Services (ARS), a leading provider of home services across the United States, is in search of a Customer Service Operations Supervisor. With over 45 years of experience in delivering HVAC, Plumbing, and Electrical solutions, ARS is committed to excellence in customer care.

Key Responsibilities:

  • Oversee and enhance the customer service division, focusing on recruitment, training, and performance assessment of team members.
  • Drive continuous improvement projects aimed at optimizing customer service processes.
  • Address customer grievances effectively to maintain high levels of satisfaction.
  • Support the processing of service requests and the coordination of appointments.
  • Create and present analytical reports for management evaluation.

Required Qualifications:

  • Experience in a call center customer service environment.
  • Excellent communication and interpersonal skills.
  • Proven leadership capabilities with a focus on achieving goals.
  • Familiarity with Microsoft Office applications.

ARS-Rescue Rooter is an Equal Opportunity Employer. We embrace diversity and encourage all qualified candidates to consider this opportunity.