Chief Operating Officer
5 days ago
About the Role
Communities Unlimited (CU) is seeking a highly skilled and experienced Chief Operating Officer to join our team. As a key member of the Executive Leadership Team, the COO will be responsible for the effective and efficient operations of the organization, ensuring that all departments work together seamlessly to achieve CU's goals.
Key Responsibilities
- Support and supervise Human Resource Manager, including working through staff complaints, performance improvement measures, and termination of employees.
- Ensure organization compliance with Affirmative Action regulations.
- Support and supervise IT manager to maintain and upgrade organization's and internal users' equipment and software.
- Stay informed about and recommend cost-effective advances in IT systems and software that can benefit the organization's effectiveness and efficiency.
- Ensure protection of IT assets with utmost attention to the integrity, security, and privacy of all data maintained.
- Communicate effectively with staff and stakeholders to increase their use of and appreciation for how technology can help CU grow and thrive.
- Support and supervise Area Director for Strategic Communications to ensure strong messaging of the organization's work and successes.
- Ensure that all staff have the communications tools and collateral for outreach and events.
- Support and supervise Director of Impact Data and Research to fully implement and integrate a PowerBI solution to integrate the impact data collected by all of CU program areas.
- Coordinate research work and communications with the needs of Program Directors and CEO, presenting to a variety of stakeholders and audiences.
- Manage new staff orientation and develop internal training programs to ensure all staff have skills and knowledge to effectively promote all programs of the organization.
- Implement regular Diversity, Equity, Inclusion, and Belonging training opportunities.
- Maximize the use of CU's Learning Management System for internal and external users.
- Ensure compliance with all annual compliance reporting required by federal grants and contracts.
- Ensure organization compliance with all Civil Rights, ADA, and Affirmative Action compliance requirements.
- Oversee maintenance of Fayetteville office building and develop and implement a maintenance budget.
Requirements
- Master's degree in business, public administration, non-profit management, operations management, or a closely related field is preferred, with experience managing a team of at least 5 direct reports responsible for distinct areas of operation.
- Experienced Executive Director of a non-profit with 5 years of experience managing complex organizations with teams of 15 or more employees.
- Experienced Chief Operating Officer with 7 years of experience managing at least two of the four areas of operations (information technology, communications, human resources, and data analytics/research).
Desired Skills and Experience
- Demonstrated skills in business operations management.
- Demonstrated ability to build systems and communicate/train other staff on their use.
- Strong capacity to communicate effectively (both verbal and written).
- Demonstrated knowledge of IT systems and infrastructure.
- Demonstrated experience overseeing data collection and analysis.
- Experience addressing human resource challenges and interfacing with human resources professionals.
- Strong skills in connecting staff needs with existing solutions and ability to develop new solutions.
- Manage and support the professional development of all operations/support team members.
- Work well under pressure, meeting multiple and often competing deadlines.
- Track record of advancing commitment to diversity and inclusion.
- Ability to attract, develop, and retain talented individuals; create an environment that ensures staff realize their highest potential and support the organization as a whole to meet future challenges.
- Experience in leading teams and supervising the work of others.
- Experience in nonprofit administration a plus.
- Demonstrated resourcefulness in setting priorities and guiding investments in people and systems.
- Ability to demonstrate a high level of integrity, strong interpersonal skills, and advanced accountability to deadlines.
- Excellent and active listener who can quickly gather, synthesize, and act on feedback from diverse sources.
- Strong computer literacy; familiarity with Office 365 or Microsoft Office software.
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