Firefighter Credit Union Branch Manager

4 weeks ago


Tempe, Arizona, United States Firefighters First Credit Union Full time
Job Summary

Firefighters First Credit Union is seeking a highly motivated and experienced Branch Manager to lead our Tempe, Arizona branch. As a key member of our team, you will be responsible for managing branch operations, leading and developing a team of professionals, and providing exceptional service to our members.

Key Responsibilities
  • Manage all aspects of branch operations, including routine audits and fiduciary responsibilities.
  • Ensure members' needs are met through a consultative approach, providing legendary service across all interactions.
  • Promote membership expansion by networking with local fire stations, unions, and professional firefighter organizations.
  • Handle escalations, researching and responding to member inquiries in a timely manner.
  • Effectively manage lending and deposit pipelines.
  • Forecast and schedule teams to provide members with adequate coverage each day.
Leadership Responsibilities
  • Coach and mentor team members to ensure alignment with our mission, vision, and values.
  • Provide training, tools, and resources to support team members in their roles.
  • Hold teams accountable for meeting service level agreements and provide coaching, feedback, or training as needed.
  • Ensure development opportunities are available for team members as part of their overall career path with the Credit Union.
  • Lead change by identifying opportunities to improve service levels and assist the Credit Union in executing the business plan.
Requirements
  • Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
  • Minimum of 3 years' experience as a branch manager or financial services branch representative.
  • Experience supervising or managing employees.
  • Experience with sales and operations at a financial institution.
Benefits
  • Competitive salary with a pay for performance bonus.
  • Fully paid Medical, Dental, and Vision benefits package.
  • Fully paid Life insurance, AD&D, short and long-term disability coverage.
  • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%.
  • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program.
  • Pet Insurance.
  • 4 weeks of PTO annually, including 2 1⁄2 days of float time.
  • 9 paid holidays plus 2 half days.


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