Training Specialist

3 weeks ago


Tempe, Arizona, United States Midland Credit Management Full time
Job SummaryAs a Training Specialist at Midland Credit Management, you will play a crucial role in supporting the development of various positions by ensuring appropriate metrics are being met. You will coordinate with Managers to ensure audits are performed for each assigned work group in a specific month. Additionally, you will deliver guidance and feedback on performance expectations outlined in the Call Floor Leadership Model and ensure assigned work groups are providing the correct information and following the proper procedure.Key Responsibilities
  • Provide coaching, feedback, guidance, and direction to assigned work groups.
  • Plan and construct coaching and interactions with assigned work groups daily using call floor leadership model to deliver call performance trending and performance metrics.
  • Participate in new hire training.
  • Training assignments as directed by Manager.
  • Partner with Group Managers in all sites to create developmental plans.
  • Perform other duties, as assigned.
Requirements
  • High School Diploma
  • 1+ years of experience in an Account Manager or related role
  • Skilled in Outlook and Excel
  • Knowledge of organizational infrastructure and adult behavioral patterns
  • Ability to work independently with some direction from colleagues and management
  • Strong interpersonal and communication skills
  • Ability to train and facilitate trainings to groups

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