Customer Service Representative
3 weeks ago
About America First Credit Union
America First Credit Union is a not-for-profit, member-owned financial cooperative that provides a full range of financial services to its members. With a commitment to serving our communities and our members, we strive to be a leader in the financial industry.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative & Loan Operations Specialist. This role will be responsible for providing exceptional service to our members, processing loan applications, and performing various administrative tasks to support our lending operations.
Key Responsibilities
The successful candidate will be responsible for:
- Providing exceptional service to our members through phone, email, and in-person interactions, ensuring their needs are met and exceeded.
- Processing loan applications and completing required documentation, including credit checks and loan agreements.
- Performing administrative tasks, such as preparing loan documents, maintaining records, and updating member information.
- Collaborating with cross-functional teams to ensure seamless loan processing and member service.
- Staying up-to-date on loan policies, procedures, and regulatory requirements to ensure compliance and accuracy.
Requirements
To be successful in this role, you will need:
- High school diploma or equivalent
- Two years of customer service or banking experience, preferably in a loan operations or related role.
- Excellent communication and interpersonal skills, with the ability to work with diverse groups and individuals.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Basic math and bookkeeping skills, with the ability to accurately process transactions and maintain records.
- Ability to work in a fast-paced environment, with a focus on providing exceptional service to our members.
Working Conditions
This role will be based in a dynamic and collaborative work environment, with opportunities to grow and develop your skills and career.
Salary Range
The salary range for this role is $45,000 - $60,000 per year, based on experience and qualifications.
Benefits
America First Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to our website.
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