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Technical Field Specialist

2 months ago

Norwalk, Connecticut, United States Ballantyne Strong Full time

At Ballantyne Strong, we pride ourselves on being a dynamic and value-driven organization that thrives in a fast-paced environment. Our focus is on fostering a culture of hard work and innovation, encouraging motivated individuals to take calculated risks. Ballantyne Strong specializes in the installation and maintenance of advanced digital projection systems, audio solutions, and digital signage. We offer a unique opportunity for field specialists to engage with cutting-edge technologies while supporting our expanding network of clients.

As a leading provider of technology-based solutions, Ballantyne Strong serves a diverse range of sectors including entertainment, finance, healthcare, and retail.

We are at the forefront of transforming the landscape of digital media and cinema technology. Are you ready to join our team?

Your Role:

  • Conduct maintenance on cinema projection systems, digital signage, audio equipment, servers, and power supplies.
  • Deliver on-demand service to clients; assess and implement effective support strategies.
  • Test electronic assemblies and components using various diagnostic tools such as ohmmeters, voltmeters, ammeters, and oscilloscopes.
  • Inspect equipment for defects, replace faulty components, and perform field testing to resolve firmware and software challenges.
  • Lead investigations into customer complaints regarding product quality, specifications, and delivery conditions.
  • Document, analyze, and communicate production quality metrics and customer complaint statuses to relevant departments through written and electronic reports.
  • Install and test electronic or digital equipment.
  • Maintain detailed records of daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
  • This role requires extensive travel, up to 70-80% of the time, and may involve working weekends, holidays, and being on-call.
  • Provide remote and phone support to customers when feasible.
  • Take ownership of tasks and be open to additional responsibilities as assigned.
Qualifications:
  • Associate's degree or equivalent from a two-year college or technical institution, or a comparable combination of education and experience.
  • Experience in electronics related to the professional audio-visual market.
  • Familiarity with computer networking concepts and architecture.
  • Preferred experience with digital cinema equipment.
  • Comfortable working at heights and using ladders.
  • Able to lift up to 50 lbs.
  • Strong attention to detail and proficiency in MS Office.
  • Exceptional customer service skills are essential.
  • A valid, state-issued driver's license is required.
  • Ability to stand, sit, squat, and bend for extended periods.
  • Excellent verbal and written communication skills.
  • Capable of thriving in a high-pressure, fast-paced environment with shifting priorities.
  • Strong time management, organizational, and analytical skills.
  • Self-motivated individual who can identify and resolve issues proactively.
  • Ability to effectively collaborate with a diverse range of personnel within the organization.
What We Offer:
  • Competitive salary and benefits package.
  • A vibrant work environment that encourages creativity and collaboration.
  • A flexible workplace that values teamwork and innovation.
  • Opportunities to work alongside industry leaders and experts.
  • Commitment to utilizing the latest technologies in our operations.

Ballantyne Strong is an Equal Employment Opportunity employer. We participate in eVerify and conduct pre-employment background checks and drug screenings.