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Technical Support Specialist

2 months ago

Norwalk, Connecticut, United States Gotham Technology Group Full time
Job Title: Technical Support Specialist

Gotham Technology Group is seeking a skilled Technical Support Specialist to join our team.

Key Responsibilities:

  • Provide level 1 desktop support to end users, ensuring timely and effective resolution of technical issues.
  • Install and configure computer systems and applications, including onboarding new hires, to ensure seamless integration and productivity.
  • Analyze, troubleshoot, and diagnose hardware and software problems, utilizing technical expertise to resolve complex issues.
  • Proactively prioritize and manage multiple milestones and projects, efficiently allocating resources to meet business objectives.
  • Utilize a ticketing system to track technical assistance requests, document steps taken, and record specific dates and individuals involved.
  • Manage vendor relationships and orders, ensuring timely delivery of necessary equipment and services.
  • Develop online documentation to facilitate computer and application troubleshooting and usage, enhancing knowledge sharing and collaboration.
  • Maintain a working audit log to track system updates and completion dates, ensuring transparency and accountability.
  • Employ professional written and interpersonal skills to effectively communicate with employees and vendors, fostering strong relationships and trust.

Requirements:

  • Over two years of experience in troubleshooting and technical support.
  • Proficiency in Windows 10, macOS, Active Directory, and Microsoft Office 365 Suite.
  • Citrix XenApp and XenDesktop experience.
  • Experience with Dell Wyse thin clients.