Office Manager
2 weeks ago
As an Office Manager with Tez Adams State Farm Insurance Agency, you will play a vital role in ensuring the smooth operation of our agency. Your primary responsibility will be to manage the day-to-day activities of the office, providing training, direction, and assistance to team members as needed. You will also be responsible for engaging team members in roleplays to help them meet the needs of our customers. Additionally, you will work directly with the Agent on issues that require escalation and establish customer relationships, following up with customers as necessary. Your excellent communication skills, both written and verbal, will be essential in providing prompt, accurate, and friendly customer service. You will also be responsible for ensuring the office is well-maintained and equipped to meet customer needs and market relevant products.
Responsibilities
- Manage the day-to-day operation of the office.
- Provide training, direction, and assistance to team members.
- Engage team members in roleplays to help them meet customer needs.
- Work directly with the Agent on issues that require escalation.
- Establish customer relationships and follow up with customers as necessary.
- Provide prompt, accurate, and friendly customer service.
- Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
Qualifications
- Excellent communication skills - written, verbal, and listening.
- Able to obtain Property and Casualty License.
- Able to obtain Life and Health License.
- Bilingual - Spanish preferred.
- Highly organized and detail-oriented.
- Experience in customer service required.
- Experience in managing customer service preferred.
- Experience in sales preferred.
- Proactive in problem-solving.
- Able to work in and manage a team environment.
- Experience in Windows computer applications.
- Able to coordinate and collaborate with others to achieve agency goals.
Benefits
- Paid time off (holidays and personal/sick days).
- Salary plus bonus.
- Growth potential/opportunities for advancement within the agency.
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