Front Desk Representative

7 days ago


Danvers, Massachusetts, United States Ophthalmic Consultants of Boston Full time
Job Summary

Ophthalmic Consultants of Boston is seeking a highly skilled and motivated individual to fill the role of Front Desk Representative. As a key member of our team, you will be responsible for delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Patient Interaction: Provide warm and welcoming interactions with patients, ensuring their needs are met and exceeded.
  • Administrative Support: Assist with check-in and check-out processes, ensuring accurate demographic and financial information is collected and updated.
  • Scheduling and Communication: Schedule appointments and communicate with patients regarding their care, ensuring timely and effective communication.
  • Confidentiality and HIPAA Compliance: Maintain the confidentiality and integrity of patient information, adhering to HIPAA guidelines.
  • Clerical Duties: Perform various clerical tasks, including medical records management, to facilitate the smooth operation of our practice.
Requirements
  • A High School Degree or equivalent.
  • Minimum of 1 year of experience in a medical or healthcare-related setting or equivalent in a customer service or front desk/receptionist position.
  • Working knowledge of computer systems and respect for confidentiality.
  • Ability to work in a fast-paced environment, paying close attention to detail.
  • Epic experience a plus.
Benefits
  • Health and Dental Insurance.
  • Paid time off and paid holidays.
  • Health and Dependent Reimbursement Accounts.
  • 401(k) Plan with company contribution.
  • Company-paid Life and LTD Insurance.
  • Employee discounts.


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