Customer Experience Coor
2 months ago
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes: Marshalls Store 0001 || 100 Independence Way || Danvers || MA || 01923
Opportunity: Contribute To The Growth Of Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We Are Looking For: You
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $16.00 to $16.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marshalls Store 0001 || 100 Independence Way || Danvers || MA || 01923
-
Customer Experience Coor
1 month ago
Danvers, United States Marshalls Full timeAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...
-
Customer Experience Coor
2 weeks ago
Danvers, United States Marshalls Full timeAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...
-
Customer Experience Coordinator
2 weeks ago
Danvers, Massachusetts, United States Marshalls Full timeCustomer Experience Coordinator at MarshallsAs a key member of our team, you will be responsible for delivering exceptional customer experiences. Your role will involve:* Role modeling established customer experience practices with internal and external customers* Supporting and embodying a positive store culture through honesty, integrity, and respect*...
-
Customer Experience Coordinator
2 weeks ago
Danvers, Massachusetts, United States Marshalls Full timeAs a Customer Experience Coordinator at Marshalls, you will be responsible for promoting an excellent customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous customer service and promoting loyalty programs. You will lead by example, engaging and interacting with all customers, and maintaining a...
-
Customer Experience Evaluator
4 weeks ago
Danvers, Massachusetts, United States DATA QUEST INVESTIGATIONS LTD Full timeData Quest Investigations LTD: Seeking Independent Contractors for Customer Experience EvaluationData Quest Investigations LTD is a leading provider of customer experience evaluation services. We are seeking independent contractors to join our team as third-party evaluators to assess the quality of customer service at various businesses.Your role as an...
-
Customer Experience Coordinator
2 weeks ago
Danvers, Massachusetts, United States Marshalls Full time{"h1": "Customer Experience Coordinator","p": "At Marshalls, we're reinventing retail and helping people discover their next great find. As a Customer Experience Coordinator, you'll play a key role in creating a positive and engaging experience for our customers. Your responsibilities will include promoting a culture of honesty and integrity, maintaining...
-
Customer Experience Specialist
1 month ago
Danvers, Massachusetts, United States DATA QUEST INVESTIGATIONS LTD Full timeData Quest Investigations LTD is seeking independent contractors to provide unbiased evaluations of customer experiences at various businesses.Your feedback enables companies to identify areas for improvement and implement corrective actions to enhance customer satisfaction.As a third-party evaluator, you will have access to a database of auditing...
-
Customer Experience Specialist
1 month ago
Danvers, Massachusetts, United States DATA QUEST INVESTIGATIONS LTD Full timeData Quest Investigations LTD is seeking independent contractors to provide unbiased evaluations of customer experiences at various businesses.Your feedback will enable companies to identify areas for improvement and implement corrective actions to enhance customer satisfaction.As a contractor, you will have access to a database of auditing opportunities at...
-
Customer Service Experience Evaluator
1 month ago
Danvers, Massachusetts, United States DATA QUEST INVESTIGATIONS LTD Full timeCustomer Experience Evaluator OpportunityData Quest Investigations LTD is seeking independent contractors to evaluate the customer experience at various businesses. As a third-party evaluator, you will provide unbiased feedback to help companies improve their customer service.Key Responsibilities:Evaluate customer experience at restaurants, bars, hotels, and...
-
Retail Sales Associate
1 week ago
Danvers, Massachusetts, United States HomeGoods Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Floor Associate to join our HomeGoods team. As a Sales Floor Associate, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key...
-
Automotive Service Advisor
2 weeks ago
Danvers, Massachusetts, United States Kelly Infiniti Full timeJob SummaryWe are seeking a highly skilled Automotive Service Advisor to join our team at Kelly Infiniti. The ideal candidate will possess excellent interpersonal skills, be ambitious, and have the ability to meet and exceed goals. Key responsibilities will include developing strong client relationships and providing service solutions that meet our...
-
Xfinity Retail Sales Consultant
6 days ago
Danvers, Massachusetts, United States Comcast Full timeAt Comcast, we're committed to delivering exceptional customer experiences. As a Retail Sales Consultant, you'll play a key role in helping us achieve this goal.Job SummaryYou'll be responsible for assisting and consulting with customers on our products and services, utilizing your knowledge, skills, and technology to provide a world-class sales and service...
-
Customer Care Representative
4 weeks ago
Danvers, United States Inkcups Now Corp. Full timeThe Customer Care Representative will provide information to customers in response to inquiries about Inkcups Now products and services, in addition to assisting companies interested in opening accounts. The representative will receive, review and process orders. Job Responsibilities: Interacts with customers via telephone, email, or in person to provide...
-
Customer Service Representative
1 month ago
Danvers, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Customer Service Representative in Danvers, Massachusetts. This position is within the digital radiography industry and is entirely home-based. As a Customer Service Representative, you will act as the liaison between our team and service partners, handling...
-
Customer Service Representative
1 week ago
Danvers, Massachusetts, United States T & S PATHAN INC Full timeJob SummaryWe are seeking a Customer Service Representative to join our team at T & S PATHAN INC. The ideal candidate will provide exceptional customer service, operate the cash register, and maintain a positive attitude.ResponsibilitiesGreet customers and provide assistance throughout their shopping experienceOperate the cash register to process...
-
Customer Service Representative
2 weeks ago
Danvers, Massachusetts, United States T & S PATHAN INC Full timeJob OpportunityWe are seeking a highly skilled Customer Service Associate / Cashier to join our team at T & S PATHAN INC. The ideal candidate will provide exceptional customer service, operate the cash register, and maintain a positive attitude.Key ResponsibilitiesGreet customers and provide assistance throughout their shopping experienceOperate the cash...
-
Customer Success Specialist
1 month ago
Danvers, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Customer Success Specialist in Danvers, Massachusetts. This role is within the industry of Customer Service and will involve working with various computer programs and CRM platforms such as Salesforce and Great Plains. The job function will include reviewing...
-
Customer Service Representative
2 weeks ago
Danvers, Massachusetts, United States Savers | Value Village Full timeAbout UsSavers | Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature. We operate over 300 stores across the US, Canada, and Australia, offering a wide range of gently-used clothing, accessories, and household goods.Job SummaryWe are seeking a Customer Service Associate to join our...
-
Customer Service Representative
1 month ago
Danvers, Massachusetts, United States McKinnon's Market & Super Butcher Shop Full timeCustomer Service RepresentativeYou will play a key role in delivering exceptional customer experiences at McKinnon's Market & Super Butcher Shop. Working closely with the Customer Service Department Manager and Assistant Store Manager(s), you will ensure seamless operation of the Customer Service area. Your responsibilities will include maintaining...
-
Customer Service Representative
2 months ago
Danvers, Massachusetts, United States Savers | Value Village Full timeAbout UsSavers | Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...