Technical Desktop Support Specialist

4 weeks ago


Midtown West, United States United Software Group Full time

We are seeking a skilled Technical Desktop Support Engineer to join our Information Technology team at United Software Group. The ideal candidate will have a strong background in supporting end-user systems in an enterprise environment, with a focus on Microsoft technologies.

The successful candidate will have a proven track record of providing technical support for active trading environments, with a strong understanding of PowerShell, Python, and Azure. They will also have experience with MS365, Active Directory, and Datacenter support, as well as a solid understanding of infrastructure and collaboration with talented technology professionals.

The IT team at United Software Group has a strong track record of implementing the latest relevant technologies and managing a highly available infrastructure. The ideal candidate will be a self-starter, personable, and have exceptional communication skills, with a passion for technology and a desire to stay informed of the latest trends and best practices.

The job requirements include a Bachelor's degree in Management Information Systems or Computer Sciences, with 4+ years of progressive work experience providing IT support and implementing end-user systems in an enterprise environment. The candidate should also have working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security.

Beneficial skills and interests include programming and scripting languages such as Python, knowledge of Unix/Linux/Docker, and knowledge of the Securities and Trading industry. The candidate should also have experience managing projects, including milestones and target completion dates, and be able to lead technical training, both one-on-one and in group sessions.

Success factors include experience in high-pressure environments, ability to coach and mentor early career engineers, passion for technology, and strong verbal and written communication skills.



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