Desktop Support with Service Now

3 months ago


West Point, United States VDart Full time
Job title : Desktop Support with Service Now

Job Location : West Point (VA)

Employment : Contract

Job Description:

  • An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
  • Experience in handling and liaising with multiple vendors/Partner/Teams.
  • Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
  • Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
  • Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
  • Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
  • Both English and Local Language.
  • To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time
    To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

  • Desktop Support

    2 weeks ago


    West Point, United States Talent Groups Full time

    5-6 years of experience as Desktop Support consultantStrong hands on experience needed on end user support for Windows PC and Mac related issuesAbility to assign and work on incident tickets through Service Now.Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.Ability to support new user onboarding and...

  • Desktop Support

    4 weeks ago


    West Point, United States Danta Technologies Full time

    We're seeking a Desktop Support Technician in West Point VA (Onsite). This position requires an Onsite from Monday to Friday. • Strong hands on experience needed on end user support for Windows PC and Mac related issues • bility to assign and work on incident tickets through Service Now. • bility to support meeting rooms including the TV's, polycom...


  • West Point, United States Ampstek Full time

    Desktop Support Engineer Location : West Point, Virginia, United StatesLocation : REQUIREMENTS: · Strong hands on experience needed on end user support for Windows PC and Mac related issues· Ability to assign and work on incident tickets through Service Now.· Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing...


  • West Point, United States Cygnus Professionals Inc. Full time

    Title : Desktop Support Location : West Point VA (onsite)Duration: Contract REQUIREMENTS:· Strong hands on experience needed on end user support for Windows PC and Mac related issues· Ability to assign and work on incident tickets through Service Now.· Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing...


  • West Point, United States TEKsystems Full time

    Job DescriptionJob DescriptionOverview: Looking for strong desktop techs. Long term contract with potential to hire. Regulated environment is preferredDuration6Duration UnitMonth(s) Req Description Description• Working seamlessly with the corporate IT and OneSource teams, in and outside of the Lab Computing environment• Build and maintain a working...


  • West Palm Beach, Florida, United States Desktop & Depot Support Full time

    About the Opportunity:We are seeking a West Palm Beach IT Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance to our clients, including workstation software break fix support, IMAC – PC install, moves, adds, and changes, and other related duties.About the Team:You will be part of...

  • Desktop Support

    7 months ago


    West Greenwich, United States GTN Technical Staffing and Consulting Full time

    Responsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...


  • West Palm Beach, Florida, United States Desktop & Depot Support Full time

    Job OverviewWe are seeking an experienced IT Operations Manager to join our team in West Palm Beach, Florida. This role will be responsible for managing a team of support engineers and ensuring the timely and efficient completion of client desktop and depot support tasks.About the RoleThis is a hands-on leadership position that requires strong technical...


  • Dana Point, California, United States TEKsystems Full time

    OverviewWe are seeking a skilled Desktop Support Technician to join our team at TEKsystems. This is an excellent opportunity to work with a leading company in the pharmaceutical industry and gain on-site training on products specific to this field.Salary InformationThe estimated salary for this role is $60,000 - $80,000 per year, depending on experience.Job...


  • Dana Point, California, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support for desktop systems, troubleshooting issues, and collaborating with IT teams to ensure seamless operation of our lab environment.Key Responsibilities:Provide technical support for...


  • West Haven, Connecticut, United States WiredHive Full time

    Key ResponsibilitiesThe Desktop Support Analyst will be responsible for providing technical assistance to WiredHive employees, including troubleshooting and repairing technical problems, installing and configuring new equipment and software, and escalating complex problems to senior staff members. The ideal candidate will have 2+ years of experience in a...


  • West Bend, United States TEKsystems Full time

    We are seeking a skilled and motivated Level 2 Desktop Support Technician to join our client's IT team in West Bend, WI. The ideal candidate will provide advanced technical support to end-users, ensuring the smooth operation of desktop environments and related technology. This is fully onsite in West Bend, WI with travel to other locations as needed. *Key...


  • High Point, North Carolina, United States TEKsystems Full time

    About the JobTEKsystems is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT infrastructure team, you will be responsible for providing technical support and troubleshooting for end-users across multiple domains, operating systems, and time zones.Key ResponsibilitiesProvide Tier 2 and Tier 3 technical support for...


  • High Point, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6 Duration UnitMonth(s) Req Description DescriptionAs the Tech III Deskside Support technician, you will be responsible for supporting and troubleshooting the end-user environment, both local and remote, and for executing device lifecycle management activities, including provisioning, fulfilling, deploying,...


  • Dana Point, California, United States TEKsystems Full time

    Job OverviewWe are seeking an experienced Technical Desktop Support Specialist to join our team at TEKsystems. This is a fantastic opportunity to work with a dynamic and growing company in the pharmaceutical industry.Estimated Salary: $60,000 - $80,000 per yearKey ResponsibilitiesThe successful candidate will be responsible for providing technical desktop...


  • West Palm Beach, FL, United States TEKsystems Full time

    DescriptionDesktop Support Technician - Will be supporting over 700+ new pc's. Responsible for imaging pc's with Akronos, de-installing and installing new hardware as well as handling the typical end user questions and setting up network printers. This should be focused on 100% deployments though there is a small chance the techs may get asked to assist in...


  • West Palm Beach, United States TalentLinc Full time

    This is a long term contract position. The role is on-site. Candidates must be willing to commute to West Palm Beach on a daily basis. Responds to staff and customer requests for desktop support concerning hardware and software issues.Installs and configures new hardware, software and upgrades on stand-alone and on-line systems to support business processes...


  • West Sacramento, United States TEKsystems Full time

    Job DescriptionJob DescriptionTasks and responsibilities• Provide first level technical support of network and desktop equipment and provides basic training on network and use of office tools at a local site.• Provide end-user support of general office tools, which includes troubleshooting and problem solving for access to various external systems such...


  • West Hollywood, United States GTN Technical Staffing and Consulting Full time

    About the Position:We are seeking an IT Infrastructure Technician to join our team at GTN Technical Staffing and Consulting. As a key member of our IT department, you will be responsible for installing, configuring, troubleshooting, and maintaining hardware and software assets, including personal workstations, printers, mobile devices, and infrastructure...


  • West McLean, United States Discover Technologies Full time

    Discover TechnologiesJob Overview:We are seeking a highly skilled Desktop Imaging Specialist to join our team. This is a unique opportunity to leverage your expertise in desktop imaging and operating system deployment to drive business growth.The ideal candidate will have extensive knowledge of desktop imaging tools, scripting languages, and Windows...