IT Support Specialist
3 weeks ago
The Client Computing Specialist II role at Canon Business Process Services is a key position responsible for supporting client computing technologies within the CBPS-IT technology portfolio. Key responsibilities include:
Administration & Implementation:
Maintaining a standard computer image on laptops, desktops, and peripheral devices, including smartphones, tablets, and other mobile devices. This involves:
- Receiving, tracking, and disposing of hardware and software.
- Providing frequent support to the end-user community.
- Administering asset management, including hardware/software inventory and licensing compliance.
- Adhering to the Change Management process for all systems and services.
- Performing automated software distribution tasks to test and push-down updates, patches, and new software installations as required.
- Managing move/add/change projects as needed.
General Support:
Supporting the general computing environment by managing, maintaining, and repairing technology within scope of CBPS-IT. This includes:
- Providing 2nd-level technical support for local and remote end-users, including troubleshooting, break-fix, and user education.
- Managing incidents and correlating them into problem resolution as necessary.
- Fulfilling service requests as needed to assist 1st-level support when a technical problem is too complex or beyond scope.
- Performing desk-side support services, including image, install, and delivery of laptops and desktops to the end-user community worldwide, hardware and software upgrades, and network printer installation and configuration.
Facility & Business Unit Support:
Providing technology support to the local business unit with regard to operations, including:
- Break fix of hardware (scanners, PCs, printers, handheld devices, etc.).
- Installation of software (Kofax, SCLogic, Office 365, etc.).
- Monitoring of BPC Production environment (Kofax, SFTP, email, etc.).
- Preventative maintenance on processing equipment.
- Managing/monitoring the Physical Security System software.
- Access control management (ID badge, credentials).
- Video doorbell and registration iPad systems administration and support.
Data Center Support
Providing support as a backup to the Systems Engineers and Network Engineers under the direction of the Systems Engineering Manager or Network Engineering Manager, respectively, as required for Data Center Operations, Implementation, and/or Troubleshooting. This may include:
- Escorting service personnel onsite and overseeing work.
- Providing hands-on assistance for troubleshooting.
- Assisting with the installation of new equipment.
- Reviewing trouble logs, etc.
This role requires a strong understanding of client computing technologies and the ability to work effectively in a team environment. The ideal candidate will have experience in help desk, Windows, Microsoft Office, and Microsoft Intune, with a strong focus on providing excellent customer service and support.
Relocation to West Valley City, UT 84120 is required before starting work. The work location is in-person.
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