IT Support Specialist

3 weeks ago


West Valley City, Utah, United States Canon Business Process Services Full time

The Client Computing Specialist II role at Canon Business Process Services is a key position responsible for supporting client computing technologies within the CBPS-IT technology portfolio. Key responsibilities include:

Administration & Implementation:

Maintaining a standard computer image on laptops, desktops, and peripheral devices, including smartphones, tablets, and other mobile devices. This involves:

  • Receiving, tracking, and disposing of hardware and software.
  • Providing frequent support to the end-user community.
  • Administering asset management, including hardware/software inventory and licensing compliance.
  • Adhering to the Change Management process for all systems and services.
  • Performing automated software distribution tasks to test and push-down updates, patches, and new software installations as required.
  • Managing move/add/change projects as needed.

General Support:

Supporting the general computing environment by managing, maintaining, and repairing technology within scope of CBPS-IT. This includes:

  • Providing 2nd-level technical support for local and remote end-users, including troubleshooting, break-fix, and user education.
  • Managing incidents and correlating them into problem resolution as necessary.
  • Fulfilling service requests as needed to assist 1st-level support when a technical problem is too complex or beyond scope.
  • Performing desk-side support services, including image, install, and delivery of laptops and desktops to the end-user community worldwide, hardware and software upgrades, and network printer installation and configuration.

Facility & Business Unit Support:

Providing technology support to the local business unit with regard to operations, including:

  • Break fix of hardware (scanners, PCs, printers, handheld devices, etc.).
  • Installation of software (Kofax, SCLogic, Office 365, etc.).
  • Monitoring of BPC Production environment (Kofax, SFTP, email, etc.).
  • Preventative maintenance on processing equipment.
  • Managing/monitoring the Physical Security System software.
  • Access control management (ID badge, credentials).
  • Video doorbell and registration iPad systems administration and support.

Data Center Support

Providing support as a backup to the Systems Engineers and Network Engineers under the direction of the Systems Engineering Manager or Network Engineering Manager, respectively, as required for Data Center Operations, Implementation, and/or Troubleshooting. This may include:

  • Escorting service personnel onsite and overseeing work.
  • Providing hands-on assistance for troubleshooting.
  • Assisting with the installation of new equipment.
  • Reviewing trouble logs, etc.

This role requires a strong understanding of client computing technologies and the ability to work effectively in a team environment. The ideal candidate will have experience in help desk, Windows, Microsoft Office, and Microsoft Intune, with a strong focus on providing excellent customer service and support.

Relocation to West Valley City, UT 84120 is required before starting work. The work location is in-person.



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