IT Support Specialist

4 weeks ago


West Roxbury, Massachusetts, United States ABCorp NA Inc. Full time
Job Overview

ABCorp NA Inc. is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic team. As a key member of our technical staff, you will be responsible for installing, maintaining, and troubleshooting desktop and laptop systems, as well as implementing LAN equipment and coordinating equipment purchases.

Key Responsibilities:

  • Install and maintain desktop and laptop systems, including troubleshooting and repair
  • Implement LAN equipment, including desktop, peripheral, and switch
  • Coordinate equipment purchases, receipt, configuration, and installation
  • Provide first-level application and helpdesk support, both locally and remotely
  • Install, configure, and maintain corporate software applications
  • Monitor desktop, server, and network performance, including routine updates
  • Assist in maintaining network shares, print, and user and information security
  • Maintain good documentation of system configuration and maintenance logs
  • Assist in technical documentation for Secure Compliance in High Secure Production
  • Perform additional desktop support duties and skill improvement as assigned

Requirements:

  • Basic understanding of desktop and server hardware components
  • Strong understanding of Microsoft Windows Operating System and Office applications
  • A working knowledge of Ethernet network topology and TCP/IP protocol
  • Basic knowledge of Microsoft Windows servers, Active Directory, and Microsoft Cloud
  • Basic concept of WAN networking, including firewall and router
  • Effective communication skills in a global, multi-site team environment
  • Basic knowledge of automated systems, IoT, and cybersecurity
  • Bachelor's degree in computer science or related field preferred; high school degree required
  • 1-2 years' experience in a similar technical setting preferred


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