Desktop Support/End User Computing
2 days ago
Provide onsite support as per site categorization to provide operational and technical support
• Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
• Basic IT hardware trouble shooting skills with Windows XP/7/10 OS imaging and troubleshooting skills
• MS Office and outlook trouble shooting and Basic networking skills
• MSI & Service Provider Onsite Tech Support will manage the required touch support services including IMACs
• Video Conferencing/Projector/Printer basicstroubleshooting
• Perform support for application certifications and deployment for endpoint software.
• Coordinate with third party as necessary to keep Equipment and Software in good working order.
• PC Asset Support: Add, Move, Change, Update, Reassign of MSI owned devices(renamed from: Install, move, add, change/refresh (IMAC) of MSI owned devices)
• Manage hard and soft break fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experience
• Including the inventory management of new and redeployable assets. Asset management(Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up to date and valid data in the MSI CMDB)
• PCconfiguration of new and redeploying (used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network& wireless configuration, reinstallation of software, applying patches, post installation validations of all activities, end user training of any new hardware/software/ etc.
• Monitoring users and assets with legal holds and following MSI policy for disposition and notification to users of legal holds. Data wipe and recycle of retired PCs following MSI disposal procedures and legal hold guidelines
• Provide IT training to New Hires. IT training includes standard PC set up items such as bitlocker passwords, chrome profiles, gmail set up, google 2-step authentication, okta authentication.
• PC break/fix support. Assist with hardware warranty support, if there is anagreement in place with the manufacturer (HP, etc.), be the user's advocate inopening a ticket and arranging an appointment to have parts repaired or replaced.
• Applicationinstallation, support, user assistance (MSI standards such as Google suite (CHROME, CALENDAR, DOCS, DRIVE, GMAIL, HANGOUTS, SHEETS, SLIDES), okta, vpn,dialpad, Adobe, Microsoft, iprocurement)
• Provide Loaner PC during repair or when new PC not in inventory. Wiping and re-imagingbetween users and backing up/copying end user data when necessary.
• Support, Manage, Optimize and Maintain the configuration and installation of theDesktop, to include, but not limited to, patch updates, hardware replacements,with spares provided by vendor.
• Chrome box support (Conference rooms, personal offices,) equipment setup and configuration,repair, maintenance, and replacement. Coordination with Facilities serviceswhere required
Provide hardware and software support for remoteusers including shipping (and receiving) of equipment, or scheduling of 3rdparty vendor support when necessary.
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End User Support
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Desktop Support
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Desktop Support Specialist
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Desktop Support Technician
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new york city, United States RightClick Full timeOne of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Desktop Support Technician who provide technical support to end-users, ensuring the smooth operation of...
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Desktop Support Technician
1 month ago
new york city, United States RightClick Full timeOne of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Desktop Support Technician who provide technical support to end-users, ensuring the smooth operation of...
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Desktop Support
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Desktop Support
2 weeks ago
new york city, United States Nesco Resource Full timeNesco is seeking IMAC & Desktop Support Technicians for their client in the financial services industry, in New York, NY (Midtown). This is a 3 month contract opportunity. Technicians will be responsible for pre-setup and imaging on new equipmentBackup, disconnect, and reconnect end users' desktops at new locationTest equipment and support end users at new...
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Desktop Support Specialist
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Elkhorn City, Kentucky, United States TEKsystems Full timeWe are seeking a skilled Desktop Support Specialist to assist with imaging laptops and workstations for new hires as part of our expansion. This role involves deploying new laptops, managing a backlog in our computer refresh project, and providing on-site desktop support to end users. Additionally, you will handle escalations from the helpdesk.Key...
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Desktop Support Specialist
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Kansas City, Kansas, United States Syntricate Technologies Full timeJob Title: Desktop Support EngineerLocation: Kansas City, KSDuration: ContractKey Responsibilities:Provide deskside management, touch support, local IT, imaging, and O365 support services.Investigate and troubleshoot software and desktop issues.Offer remote support and troubleshooting of end-user issues.Support Windows OS and MacBook.Troubleshoot Zscaler...
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Desktop Support Specialist
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Desktop Support Specialist
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Oklahoma City, Oklahoma, United States Xpress Wellness Urgent Care Full timeXpress Wellness Urgent Care is seeking a skilled Desktop Support Specialist to oversee all aspects of the company's desktop management suite and IT service management tool. This includes building and troubleshooting Windows images, creating and updating software deployment packages, deployment of OS and application patches, and monitoring endpoints for...
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Desktop Support Technician
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new york city, United States Atlas Search Full timeWe are partnering up with a prestigious Hedge Fund looking to add a Desktop Support Technician to play a crucial role in resolving desktop, notebook, and remote computing issues.Responsibilities:Providing assistance to end users for firm-approved applications through various methods. These applications include Microsoft Office, Outlook, iManage, ChangePro,...
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IT Support Specialist
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West Valley City, Utah, United States Canon Business Process Services Full timeThe Client Computing Specialist II role at Canon Business Process Services is a key position responsible for supporting client computing technologies within the CBPS-IT technology portfolio. Key responsibilities include:Administration & Implementation:Maintaining a standard computer image on laptops, desktops, and peripheral devices, including smartphones,...
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Technical Desktop Support Specialist
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Desktop Support Specialist
1 month ago
Kansas City, Kansas, United States Syntricate Technologies Full timeJob Title: Desktop Support EngineerLocation: Kansas City, KSDuration: ContractKey Responsibilities:* Provide technical support for desktop users, including troubleshooting and resolving software and hardware issues.* Offer remote support and troubleshooting services to end-users.* Collaborate with the team to ensure seamless delivery of desktop support...
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Desktop Support Specialist
4 weeks ago
new york city, United States Hunter Bond Full timeAbout the CompanyA leading macro trading organization in New York is urgently seeking an experienced Desktop Support Engineer with a strong financial services background and PowerShell expertise. In this pivotal role, you’ll support and maintain essential desktop infrastructure, providing prompt, expert assistance to traders and end-users in a high-stakes...
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Desktop Support Engineer
1 month ago
new york city, United States 24 Seven Talent Full timePay: $40/hrLocation: New York, New YorkDuration: 1 month with possible extension Core Responsibilities:Perform testing and monitor desktop performance and provide performance statistics and feedback to Workplace Technology Support Manager.Receive and respond to incoming calls, pages, and/or emails regarding Workplace Technology (desktops/laptops, PDA's,...
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Desktop Support Engineer
1 month ago
new york city, United States 24 Seven Talent Full timePay: $40/hrLocation: New York, New YorkDuration: 1 month with possible extension Core Responsibilities:Perform testing and monitor desktop performance and provide performance statistics and feedback to Workplace Technology Support Manager.Receive and respond to incoming calls, pages, and/or emails regarding Workplace Technology (desktops/laptops, PDA's,...