Senior Server Technical Support Specialist

4 weeks ago


West Boylston, Massachusetts, United States Worldwide TechServices Full time
Job Title: Dynamic Server Support

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. We are seeking a highly skilled and experienced Server Support Specialist to join our team.

Job Summary:

The Server Support Specialist will be responsible for providing technical support and maintenance for our clients' server infrastructure. This includes troubleshooting and resolving technical issues, performing routine maintenance tasks, and ensuring the smooth operation of our clients' server systems.

Key Responsibilities:
  • Provide technical support and maintenance for clients' server infrastructure
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Perform routine maintenance tasks to ensure the smooth operation of server systems
  • Collaborate with cross-functional teams to resolve technical issues and improve server performance
  • Develop and maintain technical documentation to support server operations
Requirements:
  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs.
Additional Information:

All your information will be kept confidential according to EEO guidelines.



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