Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at TechTrueUp. The successful candidate will provide exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, or in-person
- Troubleshoot and resolve technical issues with hardware, software, and systems
- Escalate complex issues to senior technical staff as needed
- Develop and maintain knowledge of company products and services
- Collaborate with internal teams to resolve technical issues and improve customer satisfaction
Requirements:
- Strong technical knowledge of computer systems, hardware, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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